Robert Timms

Experience

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  Electrex World Ltd

  Apr 2005 - Sept 2005

  Customer service

  Customer support through product / offer adviceHelped to keep a good, efficient working environment; Component manufactureTime-management to ensure delivery within timescalesQuality control through identification of component defects

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  GAME Digital

  Nov 2005 - Apr 2007

  Sales assistance

  Helping customers find what they need and recomending games. creating displays for customers to help sell more

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  Blockbuster Entertainment Ltd

  Feb 2008 - Jul 2009

  Customer service

  Telephone support for customer queries / requestsTransaction handlingStock-delivery handlingIndirect marketing through display creation to increase customer awareness

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  Towry

  Jul 2009 - Oct 2016

  Responsible for UC environment including - Avaya, Callxpress, Lifesize VC, Goldfax, MobileIron, Asavie, Lync, Redbox, Nice call recording.Responsible for supplier relationships Noticeable projects:Acquisition Combined Telephony projects - projects to combine multiple businesses onto one telephony platform. including design and delivery of solution.Video Conferencing roll-out across 8 sites, included research of best solution, design of solution, managing Project and budget, attending site for installations, creating training material for users as well as training sessions.Avaya Virtualisation and ISDN30 to SIP migration - Managed project, worked with multiple providers to deliver new and improved Telephony for the business, helped reduce costs for the business and improved stability.Office moves - key part of any internal office moves or new office installs. managed ISDN30 Line installs to deliver to specific dates. ordering of required equipment for new office. communicating with various business units about any updates or information needed. installing Rack on site and doing all cabling. Show less

  • IT Specialist - Unified Communications

    Oct 2013 - Oct 2016

  • Associate - Infrastructure IT

    Jul 2009 - Oct 2013
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  Tilney Group

  Oct 2016 - Nov 2017

  Infrastructure Support

  Noticeable projects:Unified Communications request for proposal(RFP) - wrote the company's RFP to cover multiple areas to fall under one Unified Communications remit. Ares such as = UC, Call Recording, Call Center, Video Conferencing, Audio Conferencing, DDI and NGN reconciliation.MiFID II -Telephony tech lead in recommending and delivering a solution to make sure the business is MiFID II compliant.Acquisition Combined Telephony projects - projects to combine multiple businesses onto one telephony platform. including design and delivery of solution.Office Re-racks to improve cabling standardsResponsible for UC environment including - Avaya, Callxpress, Lifesize VC, Goldfax, MobileIron, Asavie, Lync, Redbox, Show less

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  Dell Technologies

  Nov 2017 - now

  • Consultant

    Jul 2022 - now

  • System Engineer - Enterprise Technologist Group

    Mar 2020 - now

  • Systems Engineer

    Nov 2017 - Mar 2020