
Annie O’Connor
Senior Account Manager

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About me
Manager - Project Management Office Specialist at Accenture
Education

Flinders University
2014 - 2016Graduate Diploma, Public Sector Administration (Management) Public sector managementPublic Policy AnalysisLeading and Managing ChangeStrategic Thinking and PlanningPublic Sector Management ContextContemporary Cases in Public Policy AnalysisEthics

Canberra Institute of Technology
2005 - 2006Diploma Information Technology - Business AnalysisPartial Completion

Hawker College
1995 - 1996Year 12 Certificate Year 12 CertificateYear 12 Certificate

The Australian National University
1997 - 2000Bachelor of Arts (BA) Drama, Philosophy, SpanishPartial Completion

Flinders University
2011 - 2012Graduate Certificate Public Sector Management
Experience

Candle ICT
Jan 2000 - Oct 2005Senior Account ManagerProvided recruitment services (candidate screening, tender response development, client management) for a number of federal government clients.

CGI
Jan 2006 - Jul 2006Recruitment SpecialistProvided Canberra market specific recruitment specialist advice to CGI in order to maximise their tender response successes and increase business in the market. Placement of new candidates within the business and opened up new clients for the organisation.

Department of Immigration and Citizenship
Jul 2006 - Jul 2008Business AnalystWorked on the Enterprise Correspondence Services projects for the Generic Visa Portal (and various previous iterations).

Department of Veterans' Affairs
Jul 2008 - Feb 2009Business AnalystWorked on the Veterans Home Care project integrating the business process into the exsiting departmental systems.

Northern Highland Travel
Feb 2009 - Mar 2009Business ConsultantWebsite Analysis and Design, Database Management, franchising proposal preparation

Fujitsu Australia Limited
Mar 2009 - May 2009Business AnalystWorked on the Department of Employment, Education and Workplace Relations project "Training.gov.au"Performed change management of project change requests, technical specification documentation.

Department of Immigration and Citizenship
Jun 2009 - Dec 2011Provided oversight of the EDRMS upgrade. Managed a department section specialising in recordkeeping and library services.Oversaw the physical relocation of the department's library. Managed a team of Recordkeeping Specialists, providing recordkeeping advice and specialist technical expertise to departmental projects and business areas. Worked as lead business analyst on the implementation of a new visa sub-class into departmental systems. Worked with multiple stakeholder groups to achieve outcomes. Also provided technical oversight of a large number of defects in order for them to be triaged for resolution, prioritised and then resolved.
Acting Director
Jul 2011 - Dec 2011Recordkeeping Systems Manager
Feb 2010 - Jun 2011Senior Business Analyst
Jun 2009 - Jan 2010

Department of Industry, Innovation and Science
Dec 2011 - Sept 2015Project Management of the Tailoring of PRINCE2 into the organisation.Leading procurement for PRINCE2 and MSP training for the organisation.Development of initial requirements for internal web-presence.Development of project briefs.Review of departmental project briefs.Oversight of internal communications strategy for our team.Strategic alignment review of projects.Development of Section Work-plan (in conjunction with colleagues) Electronic implementation of the recordkeeping system across the entire department. Involves a technical upgrade from TRIM 7.2.1, and business upgrades to: configuration, security model/control and a change program for the organisation to move from paper records management to electronic. Managed the department's EDRMS (Electronic Document Records Management System) help desk and training teams.
Assistant Manager - Portfolio Management Office
Mar 2014 - Sept 2015Project Manager, EDRMS Implementation
Jul 2012 - Mar 2014Assistant Manager, EDRMS Service Delivery
Dec 2011 - Jul 2012

Hewlett Packard Enterprise
Oct 2015 - Sept 2016PMO Lead - Dept of Agriculture and Water ResourcesWhen I arrived at HPE on this account, there was no Portfolio Management Office.I developed from scratch methods to forecast, track and realise revenue and cost for projects on the account, at a granular level that stands up to scrutiny. I took the project management team on the journey of having no substance to our limited documentation towards a robust and well defined set of project artefacts. I made them see the benefit and therefore positively anticipate the release of new project artefacts that will make their projects easier to run. I taught several new project management coordinator staff the ropes of working in a PMO, and enjoyed the reward of their faces when they "got" something I'd been teaching them. Show less

Oakton
Sept 2016 - Feb 2017PMO LeaderWorking for a secure government client as an embedded resource, I implemented a coordination office for projects. Many aspects of a project management office are apparent in this role, such as reporting and governance, quality assurance and compliance auditing.

Datacom
Feb 2017 - Nov 2017PMO LeadI was the Account Portfolio Management Office Lead for a Federal Government Account. I support the project lifecycle from conception to closure for over 70 projects and four programmes. I support 17 project managers to deliver these projects and programmes and engage with multiple stakeholder groups within our client's organisation.As an agent for change within the project space for this account, I worked to:* increase our project management maturity for our client, * assist our project and programme managers to deliver within the agreed scope and cost envelopes* through efficient processes, reduce the cost and effort required by Datacom to deliver on its managed services contract with this client. Show less

Service Value
Nov 2017 - Dec 2017Transition ManagerA short piece of work writing a transition project plan for a service integration provider. Along with that is a resource plan, risk and issue management plan and a few other documents.

Projects Assured
Mar 2018 - Aug 2021Senior Consultant - PMO SpecialistWorking with Projects Assured clients to implement or reinvigorate Portfolio Management Offices within their organisation. If a PMO I'm running isn't adding value to the organisation, I want to fix it!

Accenture
Aug 2021 - nowManager - Project Management Office Specialist
Licenses & Certifications

PRINCE2/Agile Practitioner
Tanner JamesAug 2015
Prince2 Practitioner
ALC GroupJun 2014
MSP Practitioner
Tanner JamesSept 2014
Volunteer Experience
Justice of the Peace
Issued by ACT Government on Sept 2003
Associated with Annie O’Connor
Languages
- spSpanish
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