Joyce Hernandez

Experience

• 

  Journeys

  Mar 2018 - Feb 2020

  Salesperson
• 

  Nordstrom

  Aug 2020 - Dec 2021

  Solve customer issues or inquiries at the service bar or order pickup. Other responsibilities include welcoming and greeting customers, assisting sales associates at registers, processing in-store and online returns, assisting in the store closure and opening, managing area of responsibility, resolving technical issues, and organizing and distributing online orders.

  • Salesperson

    Sept 2021 - Dec 2021

  • Customer Service Representative

    Apr 2021 - Aug 2021

  • Customer Service Representative

    Aug 2020 - Jul 2021
• 

  UCLA Recreation

  Jul 2022 - Oct 2023

  Greet and check in patrons and provide excellent customer service by answering questions in person and over the phone. Maintain a clean fitness facility by routinely disinfecting machines. Ensure patron safety by supervising facility floors. Assist in emergencies by providing first aid care or CPR. Assist professor in teaching children about wellness, nutrition, and leading an active and healthy lifestyle. Help coordinate activities and provided class material to children. Collaborate with the instructor to create course curriculum.

  • Fitness Consultant and Supervisor

    Mar 2022 - Oct 2023

  • Teaching Assistant

    Jul 2022 - Aug 2022
• 

  ViBo Health

  Oct 2022 - Jul 2023

  Intern

  Conducting literature analysis of peer-reviewed articles, preparing and finalizing a high impact report on chronic stress and metabolites, collaborating with chief executive officer and team on use cases for metabolite scanner, and facilitating meetings with experts. Assisting with military fitness and performance grant proposals. Developing a deep understanding of the intersection of biology and health care and honing research and communication skills.

• 

  Bruce Becker MD

  Jun 2023 - Mar 2024

  Opthalmic Technician and Scribe in Oculoplastics

  Performing back office duties including setting up procedure and surgery rooms, performing patient work-ups, taking patient photographs, conducting visual acuity exams, measuring intraocular pressure and blood pressure, record patient intake on EMR, autoclaving instruments, and scrubbing in during surgeries.Performing front office duties including responding to patient inquiries via phone, scheduling patient appointments, rooming patients, conducting post-op calls, requesting pathology, filing and fulfilling faxes, preparing charts on EMR, welcoming and checking patients in, and confirming patient appointments. Show less