Devante Harris, CAPM

Experience

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  Degrees of Success

  Jan 2016 - Jan 2018

  Client Services Representative

  • Communicated with student loan lenders to perform administrative studies on behalf of the client. • Coordinated & scheduled meetings with clients to get student loan information regarding their lender and FSA account. Inventoried all information and monitored tasks using a CRM system.• Authorized on clients behalf to put client in forbearance or reduced student loan payment plan. Monitored and controlled client lender accounts and implementing preventive actions reduce risk of penalties and fees. Ensured conflict resolution dealing with lender errors and negotiations of terms.• Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking. Show less

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  Federal Communications Commission

  Jan 2018 - Jun 2022

  Asset Manager

  • Collaborated with FCC Operations Manager to coordinate various required FCC activities and projects.• Communicated efficiently and effectively with internal and external stakeholders of projects progress throughout completion. Created and completed project tickets/activities using Zendesk.• Overseer delivery and dispatch of FCC assets and inventory. Hands on inspected products/resources quality. Managed and tracked inventory assets. Regulated and implemented any changes or requests. Coordinated with IT team and various other departments to ensure start up of new equipment. Created and dispersed spreadsheets of assets to supervising manager and other stakeholders on project team.• Managed distribution of FCC Fleet vehicles to Federal employees and Contractors. Ensured vehicles were properly inspected and maintained for government use. Reported damages, government credit card use and vehicle authorization to supervising official.• Scheduled and delivered FCC Government Owned Vehicles to garages for preventative maintenance appointments or other service repairs when necessary. Monitored and modified FCC vehicle reservation schedules and requests.• Enrolled and activated Federal employees & Contractors as well as Security Guards and Police officers to receive HSPD-12 government badges using USAccess programs. Provided special clearances to access government buildings and programs using a security management system called C•CURE. Show less

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  Narvar

  Dec 2021 - Jul 2022

  Project Coordinator

  • Supported SaaS implementation projects alongside Project managers, Product Owners, Implementation consultants, Software Engineers and more by coordinating and completing project tasks, managing issue & risk logs, SOW and other various project deliverables.• Monitored & controlled multiple software implementation projects simultaneously from project start throughout the entire cycle.• Coordinated meetings with Narvar project team and customers. Discussed project requirements, scope, quality and timeline needed to implement products effectively and accurately in Kick Off meetings.• Created and distributed meetings notes documentation to project team listing out all members, roles, goals, discussion pieces, action items, risks and constraints.• Implemented clients products listed in SOW into Narvar system such as Ship, Track & Return products that give their customers the ability to visibly see estimated delivery & return dates; image assets, recommended items, notifications on their packages every step of the way and an option to leave feedback.• Developed & completed tasks for clients projects using Asana. Implemented project deliverables in Asana such as SOW, Requirements Management plan.• Created Jira logistic tickets for Software Engineers to implement API carrier integrations using a Scrum methodology.•Proactively reached out to stagnant clients accounts through CRM system Salesforce to re-engage with clients to ensure payment for product to start implementation.• Communicated clearly and proactively with clients and internal teams to establish credibility and monitor project progress.• Effectively drove resolution of escalations with appropriate customer and internal communication channels. Show less

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  Bennett College

  Jan 2022 - Nov 2022

  Communications Coordinator

  * Functioned as liaison internally and externally forCollege to streamline and arrange information to be distributed* Lead communications team during all project phases for social media campaigns, on-campus* communications, press release distributions and other various assets* Project lead and designer for ABOUT LOVE scholarship campaign partnered with Beyoncé, JAY-Z and Tiffany & Co.* Tracked project and team member performance in various project management software's such as Asana and various CRM systems to closely monitor and mitigate any risks* Scheduled and facilitated meetings regularly with team of content creators and high level stakeholders to discuss deliverables, planning upcoming campaigns and current project conflicts* Assigned team members tasks and allocated resources including social media graphics, written copy and other various assets* Managed WordPress account to add new blog posts to College's news section. * Established, initiated and optimized College branding guidelines, social media presence and* brand voice* Used Adobe Photoshop and Canva to design graphics for websites, logos and promotions for marketing purposes* Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency* Owned responsibility of sending mass email marketing to all contacts internally and externally* Managed and kept accurate records of Students, Staff, Alumnae and Donors in Constant Contact contacts list* Assisted with editing, writing and reviewing press releases distributed from College's media relations company* Updated website and social media pages frequently with strategic marketing.* Developed marketing content such as blogs, press releases, promotional materials and advertisements for social media* Oversaw social media presence and aligned posts to include branding and trending ideas Show less

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  NetWolves

  Apr 2023 - Jul 2024

  Project Manager

  · Conduct, schedule, and manage project discovery meetings, IKO, EKO, and TTU’s, as well as tracking all milestones for your project timelines.· Create project management plans and timelines based on known constraints, review the project charter and workflows for accuracy, and break down task assignments adhering to the timelines.· Coordinate installation and implementation between customers, carriers, carrier techs, vendors and department personnel· Ensure timely delivery of services utilizing Company tracking systems and providing customer documentation· Track project tasks and monitor updates to manage internal and external escalations to resolve issues and mitigate risks associated with each type of risk· Collaborate with field technicians and network personnel and carrier provisioning groups regarding facility continuity and acceptance testing· Schedule customer move, add or change orders· Schedule, prepare weekly meeting agendas, and order status updates to maintain a regular communication cadence with the customer throughout the implementation process.· Ensure order information documented completely and concisely within organizational systems at the close out of each order· Perform regular customer information maintenance· Follow-up on all communications and tasks in a timely manner, updating internal and customer facing documentation, Document and provide lessons learned and provide process improvement in sight to improve effectiveness and efficiency· Plan and manage time for fully focused work to properly manage project workloads· Assist with any and all other associated duties as assigned by management Show less