Melisa Hankins

Experience

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  Little Elm Independent School District

  Aug 1994 - Mar 2013

  Director of Instructional Technology

  LITTLE ELM INDEPENDENT SCHOOL DISTRICT, Little Elm, TX 1994 - 2013•Utilize current research, educational knowledge, and state expectations to assess district needs•Collaborate with campus principals to design, facilitate, and lead the implementation of instructional technology plans, selection of equipment and materials, and successful implementations of chosen programs•Plan and facilitate onsite and web-based staff development at both the campus and district level on computer hardware and software applications for teachers and administrators•Supervise, train, coordinate, all computer aides, lab techs, and instructional technology staff•Evaluate the implementation of technology at the campus and district level•Assist in successful implementation needs based on feedback, usage data, and success of initial implementation•Coach campus and district personnel on how to improve implementations based on usage and achievement data•Assist in detection and resolution of software application and hardware problems•Lead a team of in-district Train the Trainers to help with the dissemination of information, trainings, and implementation needs at the campus level•Maximize value of all software initiatives by assisting teachers in linking instructional software to instructional methods in the classroom•Responsible for budgeting and monitoring campus technology expenditures•Forecast instructional technology needs for new school openings •Maintain successful integration of new campuses into existing instructional technology plan through purchase of materials, training of new staff, and facilitation of instructional technology softwareComputer Applications Teacher Middle School 1998 – 2000Third Grade Teacher 1994 – 1998 Show less

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  Imagine Learning

  Mar 2013 - Dec 2021

  The Education Success Manager (CSM) proactively drives successful implementations of our products at both the school and district levels. While working in tandem with his/her counterpart in sales, the CSM strategically guides product usage, building engagement, and customer satisfaction through on-site and remote interactions, professional learning events, and planning sessions to increase territory renewal rates and reach more children. >2013-2015 Outstanding Achievement in Customer Support>2016 Educational Support Consultant of the Year 2016>2018 Customer Success Manager of the Year >2018 - Platinum Club Award - Gross ARR of 99% of 1.3 M>2019 - Platinum Club Award - Gross ARR of 120% 1.5 M Show less

  • Area Partnership Manager

    Jun 2020 - Dec 2021

  • Customer Success Manager

    Mar 2013 - Jun 2020
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  Summit K12

  Dec 2021 - Feb 2022

  Director of School Partnerships
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  Imagine Learning

  Jun 2022 - Aug 2022

  Customer Success Manager - Remote (CA)
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  Discovery Education

  Aug 2022 - Jan 2023

  Partner Success Manager
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  Age of Learning

  Jan 2023 - now

  Customer Success Manager

  Execute engagement strategies with customers to deepen customer engagement and usage.Act as a strong customer advocate across all areas of the business product.Develop and maintain strong working relationships.Oversee Customer Success lifecycle processes.Drive key metrics related to product implementations.