Eric Palmer

Experience

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  United States Air Force

  Jan 2006 - May 2019

  Led 21 personnel in support of HQ NORAD-USNORTHCOM, Air Force Space Command, and 22 geographically separated units.•Executed work center upgrade of Defense Red Switch Network system, migrated 8 facilities and 323 users to the new $3M system•Directed crypto upgrades, installed software on 70 devices resulting in hardened network infrastructure to ensure Defense Information Systems Agency mandate compliance•Configured software for biometric security system, implemented two factor authentication access to vault•Managed temporary lodging facility project, engineered technical fiber optic solution that spanned over 10 miles through multiple buildings decreased critical response time 95% Show less Oversaw management of $10M telecommunications equipment and liaison between 13K customers and 4 telephone companies.•Meticulously reviewed off-base CSA contract, revalidated 260 used and unused telephone lines resulting in $47.5K reduction in annual cost•Managed 2 work centers and directed voice network and floor operations, conducted site surveys and provided technical solutions•Installed maintained and troubleshot base telecommunications cable plant in accordance with Air Force, local directives, and STIG requirements Show less Led 9 personnel managed and executed security procedures. Preserved long-haul circuitry to include Timplex multiplexers, network infrasture, and fiber modems.•Supervised wardriving team, monitored organization for rogue access points, identified and eliminated vulnerabilities, and secured $93M infrastructure•Restored intrusion detection system, repaired defective switch, and revived security forces protection efforts•Administered COMSEC account, inventoried and organized $1M in assets which resulted in zero discrepancies during annual inspection Show less Maintained $146M voice and data network infrastructure supporting US Forces Korea.•Governed 430 network devices, including routers, switches, and crypto devices, for unclassified/classified base Wide Area Network. Additionally, directed 100 circuit validations; verified/edited 100+ circuit diagrams•Oversaw daily network operations and performed network hardware and firmware installation updates on various IT devices•Developed/Implemented plans, policies, requirements, and cut over schedules for computer communications projects used by unique space control sites on four continents Show less

  • IT Supervisor, Defense Red Switch Network

    May 2017 - May 2019

  • Section Chief of Infrastructure

    Jun 2015 - May 2017

  • IT Supervisor, Secure Communications

    Feb 2011 - Jun 2015

  • Circuit Actions

    Feb 2010 - Feb 2011

  • Space Control Communications Integrator

    Jan 2006 - Feb 2010
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  Infinity Systems Engineering

  Jul 2019 - Jan 2021

  Telecommunications Engineer

  Provides mission critical voice and data communications for operational commands, senior level DoD leadership, HQs of USNORTHCOM, NORAD, STRATCOM and multiple GSUs.•Modernized legacy equipment, team engineered solution setup test lab to integrate new configuration. Eliminated bottle neck, faster reliable service, and saved customer $400K •Conduct in-depth analysis of DRSN usage, user complaints, traffic interruptions, and hardware and software capabilities•Provide ongoing technical support to customers to ensure proper functional use of equipment and programs and to help mitigate undue interruptions to local DRSN services•Analyze DRSN utilization statistics through data collection and performance measures to ensure smooth, reliable, and robust operation to include classified DRSNs and unclassified voice/data•Plan, develop, configure, install, and maintain DRSN Systems Show less

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  Jacobs

  Jan 2021 - Jul 2022

  Telecommunications Engineer

  Provides the National Command Authority (NCA), Missile Defense Agency (MDA), and other critical Department of Defense (DoD) agencies with reliable, secure, interoperable Command and Control (C2) and crisis management capabilities.•DSS 2A install project; assisted install team with the migration of 715 users to a new chassis for load balancing on DRSN network and updated new chassis drawings in VISIO to reflect new baseline infrastructure•Rekeyed 23 STE-R’s used to allow non DRSN phones e.g., STE, Viper phones, VOIP, and others the ability to dial into DRSN network for classified operations•Update virus definitions on MTK’s and Enhanced Control Consoles on a weekly basis; process includes downloading McAfee antivirus definitions from a repository then uploading virus definitions to off-line computer systems to harden them against virus attacks•Assisted with bringing 5 new circuits online spanning continents; configured 20 Integrated Services Telephones (IST) programmed 402 line buttons•Assisted Defense Information System Agency (DISA) with verifying path continuity on upcoming analog to IP conversion project that will replace obsolete equipment•Completed 22 work orders, 28 line service requests, and 408 preventive maintenance instructions•Configured 15 Integrated Services Telephone (IST) programed 603 line buttons and created a new 106 member conference Show less

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  Murray Ridge Center

  Feb 2023 - now

  Information Technology Coordinator