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Mirza Waseem

Senior Service Engineer

34 followers

Pakistan

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Timeline
About me
Senior Engineer At Global Customer Care
Education
- Telecom Foundation Training Institute (A Project of PTCL)
  2004 -
  Three months Short Term Course Fiber Optics jointing and splicing B Grade
- INDUS INSTITUTE OF HIGHER EDUCATION
  2007 - 2008
  Bachelor’s Degree With concentration on Electronics 3.3 GPA
Experience
- Mobile Zone (Pvt) Ltd.
  Jul 2004 - Jun 2008
  Senior Service Engineer
  Nokia, Samsung & Sony Ericson Authorized Sales and Service Partner.• Senior Technician, Mobile Repairing. BGA & LGA I.Cs, Component.
- Nokia Care, (Global Customer Care. Pakistan)
  Jun 2008 - Sept 2014
  Senior Service Engineer
  Nokia Authorized Service Partner.• Mechanical Repair, Re-Program Mobile Phones Operating System.• Downloads Software, Service Manuals, etc.
- Technocare Phone, Tablet and Laptop Repair
  Sept 2014 - Mar 2015
  Engineer
  Authorized Service Centre; Sony, Huawei, Motorola, HTC, iPhone and Caterpillar.• HTC,SONY Mobile/Tablet, diagnostic Repair. • Ensure Turnaround time, daily productivity, Bounce Rate.• System Update, Document Update, Reporting
- Advance Telecom (AT)
  Mar 2015 - Dec 2015
  Technician
  • Diagnostics Repair of SONY, Huawei Tablets, G-Right and RIVO mobile products.• Re-Programing, Mechanical Repair, Advance Repair.• Monitoring, Utilize Global Database Inventory System application.
- Global Customer Care
  May 2016 - now
  Senior Engineer
  Diagnostics Repair of Huawei, Lenovo, Alcatel, Telenor (Smart and Feature Phones).Re-Programing Mobile Phones Operating System, Mechanical Repair, Advance Repair.
Licenses & Certifications
- Nokia X Product Training
  Nokia Academy
  Apr 2014
- Nokia Competence, Level 1 and 2.
  Nokia Academy
  Apr 2012
Honors & Awards
- Awarded to Mirza Waseem
  Five Years Long Services Award Global Customer Care Jun 2013