Rahul Daram

Experience

• 

  Sri Achyutha Consultancy Services

  Apr 2021 - Dec 2021

  IT Technician

  • Transformed organization’s IT infrastructure to enable remote work during the pandemic.• Installed operating systems, antivirus, and anti-malware software, Managed digital signatures and their software• Showed Proficiency in Microsoft Office suite (Word, Excel) by performing logging and data conversion operations related to organizations business operations• Set up network printers and routers, installed CCTV cameras• Provided suggestions for IT equipment to upgrade organizations IT infrastructure ,Troubleshooted computers to ensure proper functioning • Performed computer hardware repairs or modifications Show less

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  Aramark

  Mar 2023 - May 2024

  Student IT Associate

  * Oversee the operation and maintenance of more than 45 kiosks and 75 Windows desktops across the University of South Carolina campus under Aramark corporation, ensuring optimal uptime and reducing technical glitches by 20%.* Successfully manage all aspects of dining location menus, hours, catalogs, and inventory through the Grubhub OneView client platform and Grubhub Support Team, resulting in an average increase of 15% in customer satisfaction scores.* Implement remote management of Grubhub hardware and remote systems, increasing system efficiency and uptime by 10%.* Conduct installation, maintenance, and network connectivity testing of Point-of-Sale (POS) hardware. Collaborate with the USC Division of Information Technology to troubleshoot and resolve network issues, reducing network-related downtime by 20%.* Troubleshoot a wide array of devices including Grubhub POS Kiosks, Receipt Printers, Kitchen Display Systems, Active Cashiers, Time Clocks, and Remote Menu Display systems, leading to a 25% reduction in device-related issues.* Coordinate effectively with contractors for IT-related installations and operations, resulting in a 98% on-time completion rate for projects.* Handle cable management and installations for Ethernet and power supply applications, improving network efficiency by 15%.* Manage communication and escalation procedures for IT support requests for Aramark coworkers and team members, resulting in a 30% decrease in resolution time. Show less

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  University of South Carolina

  Aug 2023 - now

  - Spearheaded the $10,000 access control module installation for the McNair Aerospace Institute's secure project.- Oversee contractors and facilitate effective communication among users, business partners, vendors, IT personnel, and management.- Troubleshoot technical issues and identify/resolve systematic problems to ensure project success.- Plan, direct, instruct, and review the work of technical contract personnel.- Ensure adherence to IT best practices and standard operating procedures while maintaining flexibility to meet customer needs.- Provide application support and solutions for enterprise-level applications and their integration with other systems.- Assist clients with incident triage/resolution and problem analysis/resolution, offering best practice solutions.- Support the design and implementation of complex projects related to access control, application support, and design documentation. Show less * Offering Technical Support: Currently providing comprehensive technical assistance to students enrolled in Cyber Security Operations and Software Design classes, offering real-time troubleshooting guidance for diverse system issues encountered during assignments and classwork.* Facilitating Assignments: Collaborate closely with Ms. Sharon Gumina to ensure the seamless delivery of course content, aiding students in navigating intricate assignments and projects within the realm of cyber security operations and software design.* Providing Individualized Guidance: Deliver tailored support to students of varying skill levels and backgrounds, utilizing strong communication skills to explain complex concepts, resolve challenges, and foster an optimal learning environment.* Analyzing and Solving Problems: Currently diagnosing technical issues reported by students, applying systematic problem-solving methodologies to pinpoint root causes and deliver effective solutions, minimizing any disruptions to the learning process.* Communicating Resourcefully: Utilize clear and concise communication strategies to translate technical terminology into easily comprehensible language, empowering students to grasp challenging concepts, successfully complete tasks, and excel in their Cyber Security Operations and Software Design courses. Show less

  • Info Syst/Business Analyst II (Enterprise Applications Coordinator)

    Jun 2024 - now

  • Graduate Instructional Assistant (CyberOps & Software Design)

    Aug 2023 - May 2024