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Naresh Rupani

Naresh Rupani

Followers of Naresh Rupani920 followers
location of Naresh RupaniMountain View, California, United States

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  • Timeline

  • About me

    Operations Leader, Mentor, Product Ops, Outsourcing, Strategy and Ops Excellence; ex-Amex, ex-GE

  • Education

    • HCPG College

      -
      Bachelor of Commerce Commerce

      Bachelor of Commerce

    • Pondicherry University

      -
      MMM Marketing

      Master of Marketing Management

  • Experience

    • American Express

      May 2003 - Jun 2013

      Relationship Manager for back office operations at the partner site and ensuring Service Delivery, sustain and drive continuous performance improvements, Exercise optimum due diligence in billing & Invoicing, support regular audit and ensure compliance, Conduct Monthly Business Reviews - presentations and reporting, Manage and co-ordinate all Partner communication, Project implementation, etc. Also, responsible for executing Servicing Strategies and manage contract process with various stakeholders – Legal, Finance, etc. As a Project lead, I have demonstrated ability to manage multiple projects simultaneously and work with broad range of internal and external stakeholders. I work with the team at the Partner site to drive process improvement, at the same time monitor control and processes to ensure compliance and regulatory guidelines are adhered. Show less As an Operations Manager, I have led a high- performing team to provide Extraordinary Customer service to our US Cardmembers and Merchants. I have coached, trained and mentored the teams to use skills to understand Cardmember and Merchant at the same time ensuring Quality and Compliance with Amex Policies. I have used innovative methods to share performance insight and propose solutions. I also implemented qualitative abilities to make effective, strategic decisions and eliminating process defects. Show less

      • Senior Manager- Strategic Partnership team

        May 2009 - Jun 2013

      • Senior Manager - Customer Service

        May 2009 - May 2010

      • Lead and Manager - Customer Service

        May 2003 - May 2009

    • Google

      Jun 2013 - now

      Leading Product and Partner Services operations across Google products and services - AI/ ML, LLMs, Internationalization & Localization, Product Testing, Content creation and moderation, B2B Partner Technical and UX service, managing a large team of Managers + ICs and $500M+ spend portfolio Head of Global Vendor Operations for Search, Assistant and Research products.

      • Head of Product Services

        May 2022 - now

      • Head of Global Operations

        Apr 2020 - May 2022

      • Manager - Global Vendor Operations

        Jun 2018 - Apr 2020

      • Vendor Product Operations Manager

        Jun 2013 - Jun 2018

  • Licenses & Certifications

    • Green Belt Six Sigma

      American Express

  • Honors & Awards

    • Awarded to Naresh Rupani
      Compliance Champion SVP - SNE and VP - GBPS Aug 2012 Naresh is a strong leader always focused in driving high performance at Partner. His maniacal focus & zeal to drive results led to exceptional performance across metrics in Q2 '12. Naresh continues to drive operational excellence in every transaction and collaborate across lines of business to steward the exchange of value to deepen partnerships and financial return for the portfolio.

  • Volunteer Experience

    • Teaching

      Issued by Teach For India
      Teach For IndiaAssociated with Naresh Rupani