Victoria Hobbs

Experience

• 

  Dorothy Perkins

  Sept 2002 - Dec 2007

  Top Level Sales Advisor - Dorothy Perkins

  Further details available on request. Worked for various different branches whilst completing A-levels and degree.

• 

  Walgreens Boots Alliance

  Dec 2007 - Apr 2015

  Ensuring the customer is at the heart of our Boots Pharmaceuticals Vitamins strategy, by running ladder level review sessions with technical and regulatory experts and using their expertise to help unlock opportunities for the brand.Taking the outputs from the review sessions and bringing these to life in the form of a strong product development pipeline, and taking the brand lead on the maintenance projects.Key achievements include launching the Vitamins Selector on Boots.com in October 2014, a project which involved liaising with both internal and external stakeholders. Show less Using customer and market insights to understand the category and identify opportunities to bring in new products to the Boots Pharmaceuticals portfolio.Worked with cross functional project team to bring these new products to market, engaging with senior stakeholders at every stage gate to ensure the project was progressing with the support of the business, while also liaising with the trading team to ensure the products receive full support when landing in store.Key achievements include launching dosing syringes in Boots Pharmaceuticals children's Paracetamol suspensions, and a revamped range of TENS units into the Pain Relief category. Show less

  • Assistant Brand Manager - Boots Pharmaceuticals Vitamins

    May 2014 - Apr 2015

  • Brand Teamcenter Trainer

    May 2013 - Apr 2015

  • Assistant Brand Manager - Boots Pharmaceuticals Pain Relief and Children's Medicines

    Jan 2011 - May 2014

  • Brand Assistant - Boots Pharmaceuticals Positive Health

    Dec 2007 - Jan 2011
• 

  Boots UK

  Apr 2015 - Aug 2015

  Customer Experience Portfolio Manager

  Understanding and championing the process for getting new digital projects through the development team in the customer experience department to ensure that work was completed on time and within cost, by putting in place and taking ownership of the governance process.Had ownership of the budgets for the team and liaised with third party suppliers to ensure all spend was monitored.

• 

  Boots UK

  Oct 2016 - now

  Using customer and market insights, as well as business needs, to pull together new customer propositions for Boots UK and boots.com.Managing a large group of stakeholders to start scoping the project and building a business case to progress the project into the development phase.Understanding complex projects that span across different business areas and IT, with ageing IT infrastructure, and succinctly explaining both the project and any hurdles to stakeholders as appropriate.Recent projects have included developing the Boots beauty proposition, and working through ways to enhance our in-store ordering process for both customers and colleagues. Show less Interim position to support the launch of the new website.Understanding what had been developed for loyalty for the new website and managing the loyalty teams expectations as to what they would get and why.Pulled together the product backlog for further developments after the website was live.Identified all critical defects in the pages across all three websites and managed their correction through with the relevant teams before go-live.Gained a greater understanding of how the website it built, maintained and updated, and how the different digital teams work together and with IT. Show less

  • Business Change Manager

    Jun 2019 - now

  • Omnichannel Experience Strategy Manager

    Aug 2015 - Jun 2019

  • Digital Product Manager - Boots Advantage Card (interim)

    Oct 2016 - Feb 2017