Kimmi Roldan, MBA, ECE, LSSGBP, ITILv3, CSPE

Experience

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  E-link solutions corporation

  Apr 2013 - May 2013

  Project Engineering Intern

  Trainee as a project and field engineerTrainee for project managementOutstanding On the Job Trainee 2013Role and Responsibilities:Project Management and Implementation Comprehensive project management and implementation program, we assist inassuming full responsibility for the timely completion and quality of your entire project. Our managementtechniques cover everything from planning and scheduling of the project, to defining and achieving milestones. We alsoprovide coordination between various departments and liaison with other agencies while assuring that qualitystandards are met through a continual inspection program.Engineering and Technical Services Provides wide range of technical expertise, E-Link is able to provide completeengineering services from start to finish — this includes planning, field surveying, design and drafting.We assist experienced management personnel and technical experts in variousservices such as:TELECOMMUNICATIONS Transmission Installation (Microwave and Laser Radios) Wireless Installation for Pico Cell, Micro Cell Site, Indoor Antenna Systems OSP (Copper and Fiber Optic Cable Installation) Conduit Entrance FacilitiesDATA System Integration Structured Cabling Networking Copper and Fiber Optic Cabling SystemPOWER AC/DC Power Design, Installation, Testing and Commissioning Uninterrupted Power Supply Installation Rectifier, Battery and Inverter InstallationSYSTEM PROTECTION Transient Voltage Surge Suppressors (TVSS) Design and Installation Grounding /Earthing Improvement and New Installation Show less

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  HP

  Jan 2015 - Nov 2015

  Operations Team Lead – Messaging and Collaboration Team (ITO Service Delivery Consultant)
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  Hewlett-Packard

  Nov 2015 - Mar 2017

  Operations Team Lead – Reactive Service Team (ITO Service Delivery Consultant)

  Appointed as: * **Recognition Ambassador (RA) and Employee Engagement Ambassador (EEA) **representing the ITO GDC PH MWS Messaging and Collaboration Team in our Manila site (March 6, 2015- Present)CORE DELIVERABLESAs Operations lead of Reactive Service Team, I’m required to ensure: * the consistency of the 24*7 Shift Rotation is in place * that the team is optimized to resolve incidents within agreed contractual service levels * additionally ensuring that the average duration of the incidents & service calls reduces over time * unplanned downtime reduces over time * P1 RTOPS follow the crisis management process accurately and efficiently representing the Reactive Service Teams requirements * Act as a stand in for the GOC Delivery Manager during absence/vacation and attend meeting on behalf of the GOC Delivery Manager. * Lead specific projects within the delivery team to improve productivity, quality and cost.Detailed Responsibilities - Operational Team Lead for Reactive Service Team Event & Incident Management- Ensure the team complies to customer SLA’s by utilizing the standard Incident Management lifecycle processes–Assist the Delivery Managers to provide technical leadership to engineers ordelivery partner(s) who are providing technical service support for assignedbusiness accounts. Technical service support includes platform support,network support, tools support, etc IT Operations- For GOC IT Operations are the routine aspects of managing a customer’s environment. Ensure that all scheduled and agreed IT operations are clearly documented with a schedule and owner. Shift Coverage and Compliance-prepare shift schedule for the team. Ensuring equal work hours per month and delivery requirements are fulfilled.Cost Management- Define roadmap for GDO delivery standardization / service improvement plans / cost savings / Penalty reductionPerform to Win Measures- Average duration of incidents and service calls reduced by 30% Show less

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  DXC Technology

  Apr 2017 - Jul 2020

  Part of roles and responsibility are as follows:Category: STRATEGICActive participation in the Bionics initiative.*Participate and engage in regular CSI reviews with the team and account, for the assigned roles applicable less than and/or greater than Delivery Lead, Operations Team Lead, Technical Problem Leads, Technical Config Leads, Technical Change Leads, etc.Category: CLIENT SATISFACTIONNo frequent report of backlog violations*Participation and Involvement in RRTs*100% RCA and Problem Record completions100% Change Success Rate*No Human Errors for Change executions*Zero non-compliance to any process resulting to RTOP and/or negative Service Excellence Dashboard rating.*Zero Unauthorized ChangeNo escalations about missed Reporting and Monitoring*Maintain a positive audit position by completing all necessary documentations and adherence to published processes Category: FINANCIAL Shift Attendance*Unscheduled absences must not of more than 5% of your monthly total work days.*Tardiness must not be more than 2% of your monthly total work days.*100% SATO compliance*No escalations for missing On-call duties Time-Tracking*100% CATW Compliance (monthly)*90% CATW Utilization (monthly)*100% Tracking to PdM STA Tool*100% audit compliance for leaves logged in CATW vs Workday*No late filling of EEM reimbursements Category: PERSONALOne Conversations*Setup 1on1 conversation with manager at least 1 per quarter*Complete mid-year & year-end conversation Training and Certification*100% compliance of ALL DXC and Account Mandatory Trainings*100% passing rate for all DXC sponsored certifications Show less

  • Client Delivery Lead

    Aug 2019 - Jul 2020

  • Operations Team Lead – Reactive Service Team (ITO Service Delivery Consultant)

    Apr 2017 - Aug 2019
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  Bangko Sentral ng Pilipinas

  Jul 2020 - now

  Banking Officer