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Anouar Benaouisse

Anouar Benaouisse

Intern

Followers of Anouar Benaouisse318 followers
location of Anouar BenaouisseTemara, Rabat-Salé-Kénitra, Morocco

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  • Timeline

  • About me

    Technical Support Specialist @ Lexmark | Cloud Computing Degree

  • Education

    • Specialized Institute of Applied Technology

      2021 - 2023
      Infrastructure Digitale Option Cloud computing

      I've completed a comprehensive two-year program focused on Digital Infrastructure with an emphasis on Cloud Computing. My studies covered networking, programming, hardware/software maintenance, and specialized in Private Cloud (Openstack) and Public Cloud (Azure) during the second year.

  • Experience

    • S4U Services For You

      Jul 2021 - Aug 2021
      Intern

      While a 1-month internship is relatively short, it can still provide you with a meaningful introduction to the world of cloud computing. By the end of the internship, you should have a better understanding of the fundamental concepts, technologies, and best practices in cloud computing, as well as practical experience working with cloud infrastructure and applications.

    • AKI

      Apr 2023 - Aug 2023
      Information Technology Support Technician

    • Ecole Marocaine des Sciences de l'ingénieur

      Jan 2024 - Jun 2024
      IT Support Technician

    • Lexmark

      Jun 2024 - now
      Technical Support Specialist

      As a Technical Support Specialist at Lexmark, I am responsible for providing expert-level support to customers regarding their Lexmark printers and related products. My role includes:-Diagnosing and resolving hardware and software issues with precision to ensure minimal downtime for clients.-Guiding customers through troubleshooting steps and providing solutions that meet their needs and exceed their expectations.-Collaborating with internal teams to escalate and address complex technical problems, ensuring timely and effective resolution.-Documenting and tracking support cases using CRM tools, contributing to a knowledge base that enhances future support efforts.-Providing feedback to the product development team based on recurring issues and customer feedback, helping to improve product quality and user experience.I leverage my technical expertise and problem-solving skills to deliver high-quality support, contributing to Lexmark’s reputation for excellence in customer service. Show less

  • Licenses & Certifications