Ruan Kent

Experience

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  Interoute

  Mar 2000 - Jan 2001

  Sales Team Lead

  Interoute is a global cloud service platform operator and one of Europe’s largest networks, with 15 data centres, 17 virtual data centres and 33 colocation centres across Europe. Main responsibilities:- Sold SMB and Residential Telephony products.- Hired, managed and mentored a team of 5 new business field sales representatives across Cork Limerick, Kerry and Clare.Key achievements:- Promoted from field sales role as top representative to build, manage, train and motivate new sales team. Show less

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  Virgin Media

  Jan 2001 - May 2002

  Sales Manager Southern Ireland

  Virgin Media offers broadband, TV, mobile and home services across the UK and Ireland.Main responsibilities:- Supervised and directed a team of 12 individuals across 5 southern counties.- Interviewed, selected and trained the sales team.Key achievements:- Youngest promoted Sales Manager across the entire sales organization.

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  Eir Ireland

  Sept 2003 - Oct 2004

  Sales Team leader South West

  Eir is the most extensive telecommunications network in Ireland, providing fibre broadband, TV, 4G/5G mobile and voice services to millions of customers across Ireland.Main responsibilities:- Managed day to day activity of 12 Direct Sales Representatives in Cork city & County Limerick for the residential and SMB telephony and broadband packages.Key achievements:- Recognized as top Sales Representative in Southern Ireland and nationally from over 75 field representatives with average weekly returns at 123% of target. Show less

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  PGi

  Nov 2004 - Dec 2013

  PGi is the world’s largest pure-play provider of collaboration software and services, that empowers business users and teams to connect, share ideas and manage projects with the simplicity and everywhere-access of the latest cloud technologies. With global presence in 25 countries, it has nearly 50,000 enterprise customers, including 75% of the Fortune 100™. Responsible for building new EMEA partnerships in Ireland, UK, France, Benelux, Germany and Africa for two new software product launches.Main responsibilities:- Developed Tier 1 telco partnerships to build virtual meetings licensed product sales.- Led strategy development on indirect sales channels to meet set targets.- Managed projects and accountability for promotional and marketing activity including website development and social media applications and formulating partner licensing strategies.- Implemented new billing systems and led software testing for product provision to a customer base of over 117K government, major, mid-sized and SME accounts.- Hired senior channel account executives and marketing staff, led national agents and VARs in Irish, UK, French and Finnish markets to promote revenue management.- Championed the acquisition of grassroots partner channel support for two new software product launches, directed change and issue management throughout a period of transition.- Acted as a key interface to develop key relationships, sparked confidence by developing and aligning sales forecast tools with project timelines, and emergent products and services.- Built trust with Sales, Marketing and Product leadership.- Managed projects from inception to completion; supervised a product roll-out, including training and awareness campaigns to launch product for large customers.- Reinforced credibility as the sole, reliable contact for an international channel base, throughout a period of product changes and ensured product testing and strong go-to-market strategy. Show less In charge of maximizing target achievements and managing a team of sales personnel of 8 hunters and 5 farmers.Main responsibilities:- Drove a transformative culture change within the Toronto, Montreal and Vancouver sales force, organised resources to retain key strengths and to establish constructive colleague relationships.- Analysed and streamlined account management processes, reallocated and categorised new business development frameworks, developed internal communications and recruited staff. - Adopted a calm and logical approach to complex problem resolution, to ensure a swift conclusion. - Created new operational processes and sales team strategy to align with new software licensing procedure across the organization. - Impelled a new inbound/outbound marketing campaign for Canada, spanning online webinars, street marketing and Board of Trade events, instigated localized Global partnerships with Cisco, Microsoft, Adobe, Thomson Reuters, Orange, and ON24.Key achievements:- Surpassed highest revenue target in the company at 106% on team target of $9 million for 2011.- Successfully restored net profitability at 8% following 3 consecutive years of negative growth.- Achieved 100% team targets of $8m for 2010, previously at 118% on Euro team target of €5.5m in 2010. Show less In charge of directing, training and leading the Irish/UK sales force.Main responsibilities:- Articulated the sales strategy and targets through communication, team work, recruiting and integrating new talent into a highly successful team.- Designed and implemented marketing and promotional initiatives, including direct marketing, boards of trade participation, LinkedIn, pay per click, and Google AdWords.- Collated and recorded team performance fostered a dynamic, high-productivity work culture and educated sales personnel on best practices in CRM pipeline management and entrepreneurial strategies. - Managed the Irish organization, capitalising on an emerging market to become the company’s leading European sales management team in 2009.Key achievements:- Inspired two Account Managers to win Chairman’s Club Award for Sales Achievement & Rookie of the Year.- Attained promotion to lead Emerging Market Sales Leadership across 5 new European offices including Switzerland, Spain, Italy, Sweden & Netherlands. Show less

  • Senior Channel Manager EMEA

    Sept 2011 - Dec 2013

  • Sales Director Toronto & Western Canada

    May 2010 - Sept 2011

  • Sales Manager Ireland & N.I.

    May 2007 - May 2010

  • Senior Account Executive Ireland & N.I.

    Nov 2004 - May 2007
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  Poppulo

  Apr 2014 - Mar 2015

  Senior Business Development Manager

  Poppulo is a leader in employee communications technology with pioneering software and advisory services that seek to transform internal communicationsAs Senior Business Development Manager I oversaw the establishment of effective sales strategies that drove improvements to create profitability.Main responsibilities:- Built global partnership channels and negotiated win-win deals to drive revenue.- Utilised multi-lingual capabilities to develop new client relationships.- Developed and facilitated compelling global product Webinars using audio, video and web conferencing to grow a stream of net new global business accounts.- Demonstrated comprehensive knowledge of current product and industry standards and performed consultative product overviews to establish credibility and close deals.- Built collaborative relationships across global teams and introduced a rigorous inbound sales methodology to increase efficiency in the management of sales pipeline. Show less

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  Microsoft

  Mar 2015 - Feb 2016

  Dynamics Solutions Specialist

  Dynamic Solutions Specialists lead the delivery of the vision and customer value proposition for the Microsoft Productivity PlatformMain responsibilities:- Inspired customers to transform the way they deliver Productivity Tools across their organizations with cutting edge cloud CRM, social, collaboration and messaging as a service across all devices.- Met and exceeded revenue targets with through-partner solution wins and pipeline creation.- Customized business drivers and operational needs to deliver high quality productivity solutions.- Led industry focused expansion plans and defined business development activities to align Microsoft’s vision and objectives with measurable revenue growth in portfolio pipeline.- Cultivated strategic alliances through engaging presentations and regular meetings with key client stakeholders; influencing and winning contracts to successfully close pipeline gaps and expand market share.- Offered added resource when customer and/or partner require direct Microsoft involvement and continually coached partners on optimal sales strategy that quickly close deals - Grew Microsoft brand at prospective client meetings and high-profile conferences in the industry.- Built collaboration across Sales, Marketing, and Technical groups to drive market share and revenueKey achievements:- Integral in Dynamics Ireland’s achievement for finishing FY15 as the number one ranking team in Western Europe, with a year-on-year growth of 26%. Show less

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  Streamlined Communications

  Feb 2016 - Sept 2016

  Business Development Consultant

  Streamlined Communications is a leading provider of unified communications as a service. It accelerates ideas through connecting the right people at the right time with audio, web and video technologies for virtual meeting rooms. On the role of Business Development Consultant, I was in charge of creating and implementing strategic development plans and active sales pipelines to encourage business growth in EMEA region.Main responsibilities:- Monitored the implementation of strategic plans, customer budgets, and ongoing forecasts.- Trained the business development team in the phases of sales cycles and meeting project goals.- Performed market analysis and assessed the profitability of existing products and service provision.- Developed Online, Social Media Sales and Digital Marketing strategy.- Managed business deals from negotiation to close and monitored contractual adherence including performance, customer payment and delivery terms.- Visited offices in the region to maintain existing partnerships, develop new customers and attend trade shows. Show less

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  Mandarine Academy

  Sept 2016 - Sept 2019

  International Sales & Microsoft (P-CSM)

  Mandarine Academy is a specialist learning solutions company focused on Microsoft 0365 and Teams end user learning. Combining a digital platform with live interactive human learning sessions. The solution is available in three distinct models for SMB, Mid-Market and large Global Enterprise customers.As Sales Director, I am directly responsible for developing key Microsoft internal stakeholders’ relationships through partnerships and help organisations get the value of Microsoft Services.Main responsibilities:Nurture direct client’s relationships across the UK/I to engender global sale, build long-term relationships, provide strategy and expertise, and generate new sources of business through training. Manage customer global change for specific projects.Develop tailor-made adoption and change management solutions that increase clients’ margins.Offer feedback and advice in product development, through tailor-made solutions and products for clients.Build 0365 Reseller Partnerships.Establishing new contacts and increase custom and licensed sale of SaaS Office 365, a massive online course developed by the Academy.Key achievements:Built up the UK and International Partner Business from scratch. Show less

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  CyberFortress

  Oct 2019 - now

  Partner Account Manager CyberFortress Ireland & UK

  As Partner Success Manager at CyberFortress, I am in charge of my own partner base and responsible for my own success. Accountable for securing revenue and generate new business throughout my partner base and other sources. First priority is to build successes with our partners, making sure that new business keeps getting generated.CyberFortress handles the complexity of backup and disaster recovery so our customers can rest easy knowing they'll have the data they need as fast as they need it.Your most valuable asset used to be your most vulnerable. Not anymore. We lock your data inside the most impregnable, geo-separate system for backup anywhere. See how we harden you defenses and rapidly recover your data and apps when you need to get back to business fast:CyberFortress' greatest strength is it's people. From mobile to mainframe, our comprehensive data services are enhanced by highly trained experts, and access to real humans for support 24x7.Our Solutions:Managed BaaSManaged DraaSServer backup and recoveryEndpoint Backup and recoveryMicrosoft 365 Backup and Recovery Show less