Damien Chinnappah

Experience

• 

  EY

  Feb 2005 - Mar 2007

  Audit Supervisor

  • Working in one of the ‘big-four’ accounting firms of the world where early on I was entrusted with leading my own team within assurance, tax, and transaction advisory services.• Involved in the audits of limited liability companies, state banks, finance companies, garment factories, hotels, transport, health services, non-profit making organization partnership and sole proprietary concerns. During this period, I gathered experience on financial accounting, auditing practices, share valuation, internal/external management audits, preparation of final accounts, review of financial accounts, preparation of tax computation, audit reports and management information reports Show less

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  HSBC Retail Banking and Wealth Management

  Feb 2007 - Feb 2015

  • Overseeing the value spectrum from cash and credit operations to customer service management. Analyze processes and asses level of compliance with procedures, adequacy of controls, efficiency and effectiveness of Operations.• Led projects that streamlined the bank’s operations which permeated all areas of operations including payment processing, documentation, back-office functionality, ATM facilities as well as staffing and stationary requirements. • I was responsible for managing and growing the portfolio of HSBC’s most affluent clientele within wealth management and private banking—a task I excelled in by recording a 500% income growth and a 100% asset and liability growth during my brief albeit gainful tenure.• Working in tandem with the Marketing department and sales teams, I maintained a hands-on, engaged approach in carrying out several successful campaigns across several branches within the region. • Having covered Sales/ Customer Service and Branch Operations my contribution towards this role was well-recognized by the bank who ranked me 3rd across all its branches for performance excellence in savings account sales and customer service and 4th across its branches for achievement in credit card sales—additionally I was also appraised as ‘outstanding’ at both my appraisals during 2008 and 2009.

  • Assistant Branch Manager

    Jun 2011 - Feb 2015

  • Relationship Manager

    May 2010 - May 2011

  • Senior Customer Service Representative

    Feb 2007 - May 2010
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  HSBC

  Aug 2017 - Apr 2023

  Successfully drove off-shoring/centralization initiatives for Core Banking System support activities in Sri Lanka, resulting in standardized SLAs, improved turnaround times, and enhanced operational efficiency.Played a pivotal role as a HUB System Consultant for Project Phoenix, contributing to the successful implementation of Core Banking systems across the Europe region.Demonstrated strong business analysis and project management skills by providing end-to-end support for all Core Banking system projects, including Payment Systems, Liquidity, and Cash Management initiatives.Served as a Subject Matter Expert (SME) for various IT projects, including Single Sign On, 2FA, Active Directory, and secrets management, leveraging Agile and DevOps methodologies.Ensured smooth day-to-day production and incident management operations by collaborating with cross-functional teams and external service providers to meet service and contractual requirements.Provided first-line Core Banking system support to users in HSBC Europe, MENA, and Americas, covering Lending, Payment systems, and finance-related modules.Contributed significantly to project support activities, including project planning, risk management, dependency tracking, progress reporting, and architectural oversight.Collaborated with IT IAM team leaders to develop and implement robust UAM procedures and policies, such as Change Management controls and Risk Management frameworks.Worked closely with LOBs and Functions to reduce operational risk through effective Change Management and Technology practices. Show less

  • Assistant Vice President UAM Module Lead APAC EUMENAT US CAN

    Sept 2018 - Apr 2023

  • Senior Business Analyst

    Feb 2015 - Aug 2018

  • Hub Manager

    Aug 2017 - Sept 2017
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  SAB

  Jul 2022 - Oct 2022

  Project Professional
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  SAB

  Apr 2023 - now

  Finance Strategy Execution Manager

  Led strategic initiatives to optimize financial performance, reduce costs, and enhance operational efficiency across the organization.Developed and implemented comprehensive financial strategies aligned with corporate objectives and market trends.Successfully transformed finance function through process reengineering, technology adoption, and team capacity building.Managed and analyzed complex financial data to identify opportunities for improvement and mitigate risks.Collaborated closely with cross-functional teams to drive strategic change and deliver measurable results.Implemented robust financial reporting and analytics to support decision-making and accountability. Show less