Andrei Drozd

Experience

• 

  NCR Corporation

  May 1995 - Jan 2021

  ● Developed and maintained strategic relationships with key accounts in Brazil, working to identify opportunities for growth and continuous customer satisfaction. ● Market and competitor analysis, with the objective of contributing to commercial actions with a positive impact. ● Active participation in the new projects management, performing the direct interface with stakeholders for the alignment of requirements, solutions development and monitoring of schedules, to ensure that all processes are executed according to the agreed scope and delivered with quality to the end customer;● Planning and preparation of commercial proposals, playing a strategic and consultative role in the services’ sale, projects and solutions, aligning with the specific consumers’ needs.● Preparation of management reports and monitoring of KPIs, presenting results to senior management to support strategic decision-making.Main clients: Bradesco, Itaú, Brinks, Protege, Prosegur, Banrisul, Saque e Pague, Caixa Econômica Federal, G&D, Banese, Banestes, BBTS, McD, Carrefour, Glory, IBM, among others.Main results: (1) Operational coordination of more than 50 thousand field calls/month, regarding HW and SW teams, with a return of more than $60M BRL/year and an NPS above 65%. (2) Active participation in revenue/margin increases processes, renewals and improvement of product quality and customer experience. (3) Driving contract renewals for the company's success amid macroeconomic challenges and global supply chain disruptions. (4) Increased customer experience, measured by NPS, and performance improvements in the established SLAs, resulting in the doubling of the contracted base. Show less

  • Executive Account Manager

    Jan 2016 - Jan 2021

  • Field Service Manager

    Jan 2008 - Dec 2015

  • Technical Services Supervisor

    Feb 2000 - Jan 2008

  • Field Electromechanical Technician

    Jun 1998 - Feb 2000

  • Electronic Laboratory Technician

    May 1996 - Jun 1998

  • Electronics Laboratory Technician Intern

    May 1995 - May 1996
• 

  NCR Atleos

  Jan 2021 - now

  Executive Account Manager Leader Brazil

  ● Engaged in the accounts management, ensuring that all activities are performed in accordance with the standards, policies and guidelines established by the company.● People management (key accounts at national level), monitoring and directing activities, promoting the engagement and team synergy to achieve the objectives. ● Responsible for understanding customer demands, promoting the structuring of solutions aligned with the expectations and needs identified.● Focus on new businesses development, adopting a pipeline management aligned with the priorities and demands of consumers in both B2B and B2C opportunities, seeking to maximize growth opportunities.● Customer experience management, using survey frameworks such as NPS for continuous evaluation and improvement of interactions, providing a positive experience aligned with agreed quality standards.● Contribution to the area’s results, participating in strategic planning and in the definition of specialized policies in products, services, and software solutions, ensuring compliance with organizational objectives.● Evaluation of industry, market practices and competitors to derive recommendations based on best practices, promoting the effective strategies’ implementation aligned with the demands.● Establishing relationships with large companies’ executives that provide corporate solutions, facilitating strategic partnerships and strengthening the network.● Monitoring of KPIs and Data Analytics to ensure compliance with contractual agreements, ensuring transparency and efficiency in operations.● Risk management and relevant issues escalation, ensuring the resolution of challenges and mitigation of potential adverse impacts on projects and operations.● Experience in several functions and areas, currently responsible for the customer relationship team in Brazil, focused on solution strategies and E2E portfolio management. Show less