Ramya Prakashan

Experience

• 

  ICICI Prudential Life Insurance Company Limited

  Mar 2007 - Jun 2007

  Financial services consultant

  • handled “health & accidental” insurance.• identifying and networking with prospective clients, generating business from the existing accounts and achieving profitability and increased sales growth.• conceptualizing & implementing sales promotional activities as a part of brand building.• coordinated corporate presentations as a sales promotion activity to create product awareness among the corporate.

• 

  Dell Technologies

  Jun 2007 - now

  own and drive the operational excellence for india dell.com experience across consumer and small business.lead the india dell.com csb experience ops team to operationalize new dell.com features and tools across india in both consumer and small business segments.lead the india dell.com experience operations team.represent the india experience operations team at all key meetings eg go-to-market, online briefing, state of readiness, apj experience ops staff etc.provide inputs on future dell.com developments required to improve the online experience for india.work closely with regional and global experience operations counterparts to learn and share best practice. show less responsible for leading teams that improve the customer experience on dell online properties by ensuring high quality data and accurate content is always shown to customers.function as a team lead in a manager role to coordinate content quality activities with regional business unit teams and quality managers driving improvements in error reduction through prevention and quick resolution. to work with global teams to provide clear guidance on issues that need to be resolved as well as determine the severity of issues to prioritize. primary duties include:• engage and liaise with stakeholders/quality managers to identify business, technical, status update and dashboard reporting requirements• coordinate content quality activities with regional business unit teams• creating weekly, monthly, quarterly reports, there by effectively managing client metrics• plan, prioritize and manage work requests from various stakeholders and set clear expectations•develop innovative solutions to prevent content and product data errors from hitting customers in new and exciting ways•identify process gaps, resolve them proactively and develop/evolve sops as required• lead, motivate, coach and guide the team towards business goals• manage workflow, proactively engage resources to address issues and effectively delegate workload• identify training needs and work with sponsor for development• help create and maintain online product details content, manage content globalization and drive quality, as required• identifying process improvements for quality audit show less managing end to end insourcing activities of new merch ops process set up in india for emea online business.• screening & shortlisting of resumes. conducting interviews & shortlisting of the new hires• training and on-boarding activities for the new hires.• process setup which includes introduction of new process & implementation of process improvement techniques (trackers, roadshows to stakeholders etc.)• performance evaluation of the team and managing the process improvement metrics.• cross functional engagement of the team for faster execution of tasks. show less handled the direct and retail product merchandizing for india region from october, 2010, from the time dma process introduced in india in october 2010 and visited penang, malaysia twice for the onsite training of the process and application setup.• new configuration creation and maintenance for consumer, mid-market and large corporates. • new product launches on live page with 100% accuracy and efficiency on committed timeline to maximize performance and business flexibility.• manage store quality.• support marcom optimization plan – i.e. marcom landing pages, co-marketing activities.• develop specific discount campaigns to targeted segments.• support marcom & merchandising plan with dedicated bundling.• india cuskit maintenance for third party accessories and snps.• spoc for the testings’ done in order to improve the operational tools used for bundle creations and for the live site visibility to the customer for customization.• updating and maintaining the online images and promotional offers. show less • a part of channel and online business (retail) ever since dell started its operations retails business in india( feb, 2008).• my current role includes handling the sales of kerala with special focus on bto (build to order).• maintaining the customer relationship management by handling the queries of the master sales affiliates and sales affiliates of the respective places by solving their queries and taking care of the delivery of the products.• adding new sales affiliates and guiding them in getting more business to improve the revenue.• single point of contact from the time of purchase of the system till the time of the delivery of the product, hence completely responsible for the complete sales cycle. arranging training for sales affiliates about product.• up to date training on latest technologies of our business partner’s like intel, mcafee, nvidia, amd show less • managing the key accounts in home and small and medium business segment.• handling sales & marketing thereby achieving increased sales growth.• utilizing client feedback & personal network to develop marketing intelligence for generating leads.• conceptualizing & implementing sales promotional activities as a part of brand building.• managing & monitoring the performance of team members to ensure efficiency in sales operations and meeting of targets.• identifying and networking with prospective clients, generating business from the existing accounts and achieving profitability and increased sales growth.• building and maintaining healthy business relations with major clients, ensuring customer satisfaction by achieving delivery & service quality norms.• handling customer service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving issues. show less

  • India Dell.com Experience Operations Lead

    Jun 2023 - now

  • Assortment Planner: EMEA CSB Commercial PCs

    May 2022 - Jul 2023

  • Senior Advisor Merchandising: Netherlands & Sweden Small Business

    Apr 2021 - Jun 2023

  • Senior Merchandiser (Advisor) : Small & Medium Business ( Netherlands & Sweden)

    Nov 2020 - Apr 2021

  • Inside Sales Manager: UK Small & Medium Business

    Jul 2018 - Nov 2020

  • Project Program Manager- Global Online Quality

    Jul 2015 - Jun 2018

  • In-sourcing & Team Lead and SME- EMEA Online

    Jul 2014 - Jul 2015

  • Marketing Analyst- APJ Consumer and Commercial Online

    Feb 2014 - Jun 2014

  • Marketing Operations Analyst- India CSMB/ Large Enterprise Product Merchandising

    Oct 2010 - Jan 2014

  • Retail Accounts Manager- CSMB

    Feb 2008 - Sept 2010

  • Inside Sales Account Manager- (Online & Phone Queue) CSMB

    Jun 2007 - Jan 2008