ALVIN ABRAHAM

ALVIN ABRAHAM

Network Operational Associate

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location of ALVIN ABRAHAMUnited Kingdom

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  • Timeline

  • About me

    NOC Engineer | Exploring New Opportunities in NOC and IT Infrastructure Operations in the UK

  • Education

    • Karunya University

      2013 - 2017
      Bachelor of Technology Electronics and communication
  • Experience

    • Nokia

      Nov 2017 - Mar 2019
      Network Operational Associate

      • Acts under continuous support in Network domain for 24/7 operation.• Providing 1st level resolution in Global NOC environment.• To detect diagnose create ticket and resolve network operation issues.• Network planning and KPI analysis.• Basic network Integration validation and testing.• Convening urgent CAB or ECAB meetings for all urgent RFCs.

    • OpenText

      Mar 2019 - Jan 2021
      NOC - Monitoring Specialist

      • Oversaw the smooth operation of 10 global Datacentres, ensuring seamless functionality and quick issue resolution.• Managed network infrastructure efficiently using IT monitoring tools, maintaining an impressive 99.5% server uptime.• Monitored and escalated issues for Windows, Linux, Network, and Production application servers, collaborating with relevant teams for resolution.• Coordinated with various ISPs (BT, AT&T, Inter-route, Verizon, GRID4, etc.) to initiate trouble tickets, diligently followed up, and troubleshooted effectively for issue resolution. Show less

    • IBM

      Feb 2021 - Feb 2024
      Global Operation Center Analyst

      • Monitor servers, systems, and storage environments in the Global EDC.• Monitors Global Messaging/M365 environment.• Monitors Active Directory environment.• Monitors Global Network environment. Basic troubleshooting.• Monitors Enterprise Applications.

  • Licenses & Certifications

    • Cisco Certified Network Associate

      Cisco
      Oct 2017
    • Troubleshooting Network Connectivity

      LinkedIn
      Jan 2020
      View certificate certificate
    • Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

      LinkedIn
      Jan 2020
      View certificate certificate