ALVIN ABRAHAM

Experience

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  Nokia

  Nov 2017 - Mar 2019

  Network Operational Associate

  • Acts under continuous support in Network domain for 24/7 operation.• Providing 1st level resolution in Global NOC environment.• To detect diagnose create ticket and resolve network operation issues.• Network planning and KPI analysis.• Basic network Integration validation and testing.• Convening urgent CAB or ECAB meetings for all urgent RFCs.

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  OpenText

  Mar 2019 - Jan 2021

  NOC - Monitoring Specialist

  • Oversaw the smooth operation of 10 global Datacentres, ensuring seamless functionality and quick issue resolution.• Managed network infrastructure efficiently using IT monitoring tools, maintaining an impressive 99.5% server uptime.• Monitored and escalated issues for Windows, Linux, Network, and Production application servers, collaborating with relevant teams for resolution.• Coordinated with various ISPs (BT, AT&T, Inter-route, Verizon, GRID4, etc.) to initiate trouble tickets, diligently followed up, and troubleshooted effectively for issue resolution. Show less

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  IBM

  Feb 2021 - Feb 2024

  Global Operation Center Analyst

  • Monitor servers, systems, and storage environments in the Global EDC.• Monitors Global Messaging/M365 environment.• Monitors Active Directory environment.• Monitors Global Network environment. Basic troubleshooting.• Monitors Enterprise Applications.