Mark Snyder

Experience

• 

  Apple

  Jul 2001 - now

  I lead people projects and related cross-functional teams whose work is essential to Apple’s successful global expansion. My role spans managing multiple human resource workstreams, with a focus on team execution of strategies related to HR systems, compensation, recruitment, and training. In this role, I lead multiple international projects simultaneously with limited oversight — yet with a mission to drive the formation of an employee experience which is culturally relevant and consistent with Apple’s core values.Responsibilities include:• Leading teams through the project lifecycle — from kick-off to knowledge transfer, recruiting, training, and post-project review• Leading project resources, developing plans, identifying milestones, and conducting meetings• Managing overall activities, risks, issues, and mitigation strategies to drive timely and effective project completion• Developing and fostering positive relationships and working collaboratively across teams to drive results and proactively seek issue resolution• Developing effective communication strategies to keep relevant teams and leaders informed of progress and challenges• Navigating and executing in an environment of ambiguity and constant change• Contracting with line-of-business leadership on roles and responsibilities• Defining, aligning, and executing project management, recruiting, and training tasks as needed to accommodate an evolving portfolio Apple’s global expansion project work Show less I analysed training needs for new and new-to-role employees and implement learning solutions that set them up for success. My focus included retail expansion, first-in-country Apple entities, new contact centres, and new data centres. I organised the design, delivery, and execution of onboarding and role-specific training that is relevant to the unique needs of our employees.Responsibilities included:• Determining learning experiences that are relevant to Apple’s various lines of business• Outlining training strategies and learning paths for new and new-to-role employees• Working cross-functionally with other People teams to achieve talent alignment • Balancing local cultural relevance and maintain compliance; ensure we stay true to Apple brand and culture• Communicating with business partners and field leadership on behalf of Apple expansion efforts• Successfully executing training strategies by leveraging Project Managers, Talent Mobility, Globalisation, Training Instructors, Instructional Designers, and other learning professionals and programs across all of Apple Show less I was responsible for creating, supporting, and managing training strategies for retail expansion in existing markets and new countries. I organised people, processes, and resources to accomplish training solutions and within budget. I worked with business partners to ensure our programs were consistent and the objectives were successfully met, whilst respecting nuances of localised implementation.Responsibilities included:• Creating strategies to deliver high-quality training programs that reflect, complement, and support Apple’s business priorities• Collaborated with field leadership, business partners, and other People departments to ensure that our expansion program meets Apple’s talent objectives• Role-modelling and advocating for Apple values, principles, and cultural approaches, particularly in new countries and emerging markets Show less Success in this role demanded collaborative partnership with our retail stores, People teams, and other internal partners. I provided guidance, resources, and feedback to foster healthy learning environments in our stores. I oversaw and implemented training strategies and initiatives for the United Kingdom, Netherlands, and Turkey — comprised of 44 stores as of 2015 — more than one third of Apple's retail fleet in Europe.Responsibilities included:• Partnering with leadership teams to offer implementation guidance on learning initiatives, including foundational training, role-specific training, and new product/initiative training• Acting as a consultant on how to actively and effectively tie training to business results and impact behaviour change• Recommending adjustments to current training approaches and offered best practices and ideas to address learning needs• Primary consultant on delivery methods for training pilots that impacted my countries of responsibility• Direct engagement with stores, including leadership communication, store visits, market-level talent meetings, and conference calls• Facilitating training events, new employee training, leadership development, business critical initiatives, and leadership conferences Show less As a Store Leader, I built and managed the various teams that engage customers in our dynamic Apple retail store environment. In this role, I led the people that help customers achieve ownership, learn new skills, get technical support, and find business solutions. I inspired my team to deliver measurable results for the store's various business sectors.Responsibilities included:• Driving positive customer experiences that built loyalty and delivered measurable results• Managed separate business groups within a complex environment• Communicating the Apple vision and inspiring the team Show less

  • Project Manager – People Expansion

    Sept 2019 - now

  • Training Lead – People Expansion

    Dec 2018 - Sept 2019

  • Program Manager – Retail Learning and Development

    Oct 2015 - Dec 2018

  • Training Manager (UK, Netherlands, Turkey) – Global Retail Training

    May 2011 - Oct 2015

  • Store Leader

    Jun 2007 - Apr 2011

  • Senior Manager

    Jun 2005 - Jun 2007

  • Manager

    Mar 2002 - May 2005

  • Specialist/Keyholder

    Jul 2001 - Feb 2002