Luvo Majola

Experience

• 

  DHL Express Africa

  Jun 2007 - now

  Duties and Responsibilities:Inventory management of the bonded cargo.Integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solution for the satisfaction of the customer's immediate and future needs.Maintain ISO standards and procedure at all times.Ensuring that staff positioning is in line with requirements during peak times.Administer and authorize all extra hours worked by the staff.Give daily feedback on performance to the staff.Ensure timely recoveries of both domestic and international cargo.Ensure timely connections of domestic and international cargo.Expedite connections of cargo to neighbouring countries as per respective cut off times to achieve best possible transittimes.Ensure that recovery confirmation are distributed to all domestic and international countries.Monitor and follow up on material not received and keep all parties notified.Ensure that master airway bills are cut correctly and reflect requirements as stipulated by the airline.Completion of daily, weekly and monthly report on time to meet deadline.Assist DHL stakeholders, customers, agents and customers with various request like tracing of shipments.Ensure that all customer queries are handled efficiently and time ously.Setting out IKO's for the employees.Prepare report on progress and all other issues that occurred during the shift including special assignments related to theposition.Proactively monitoring and ensuring compliance of all relevant legislative requirements and that all activities in the area ofresponsibility are compliant with company specific regulations.Managing the movement and storage of stock in the warehouse.Keeping the warehouse tidy and neat.Ensuring that conveyors are in a good working condition as well as warehouse equipment.Achieve required results in all Audits Show less Ensuring that Inbound cargo is processed accurately and timely according to the relevant ISO / THP procedures.Monitor 28 staff members.Supervising the sorting to respective destinations for domestic and international cargo.Monitor scanning of facility checkpoints.Ensuring that score-targets is achieved according to ISO.Monitor Inbound, outbound and transit cargo make connection to their respective flight or transportation.Update network of any delay in cargo.Check that dangerous goods comply with IATA regulations.Monitor bond warehouse for shelving and picking.Monitor security team.Holding daily staff meetings.Develop staff and do staff appraisals every quarter.Holding staff accountable and disciplining staff.Day to day running of the warehouse Show less Inbound and outbound flight movement monitoring.Domestic and international flights monitoring carrying DHL cargo.Recording departed flight data to the system.Reporting discrepancies to DHL network.Alerting network both domestic and international.Delegating to clearing agents for collection and lodgements.Assisting internal colleagues with queries.Ensuring that back up equipment is available for emergencies.Prepare and submit operations report to the network and also manager.Recommend any improvements in flight coordinator and export department.Confirmation of domestic and international flights carrying DHL cargo.Completing of flight boards for domestic and international flights Show less

  • Duty Manager

    Jun 2010 - now

  • Duty Supervisor

    Jun 2009 - Jun 2010

  • Flight Coordinator

    Jun 2007 - Sept 2009