Steven Murphy

Experience

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  FedEx

  Jan 2011 - Jun 2015

  Multi Unit Manager, Area Manager

  Managed over 168 employees in the logistics hub which was a total of 4 units Warehouse, Receiving,Outgoing/Ramp. My duties included:• Day-to day operations of logistic's center, meeting monthly quarterly, or annual sales goals.• Creating an energetic work environment and encouraging employees to be productive to meet sales goals.• Set tools and objectives for different units.• Developing payrolls that adheres to the company’s allotted employment hours.• Manage Staff hire, train and terminate workers as needed.• Handle employee relations.• Attend and preside over meetings.Successfully completed and raised satisfaction rates of shipment through all hubs ranging at a 96%-98% which led to me being rewarded manager of the 4th quarter. Show less

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  State of Tennessee

  Jul 2015 - Jul 2020

  Law Enforcement Officer

  Supervised and monitored multiple units of Riverbend Maximum Security Institution. These units included Close & Medium Unit, High Security Unit, and Death Row Unit. Within these units my tasks intel:• Protects life and property through the enforcement of laws & regulations; Proactively patrols assigned areas.• Responds to calls for police service.• Conducts preliminary & follow-up criminal and inmate investigations.• Conducts interviews• Prepares written reports and field notes of investigations and patrol activities.During my time at the institution I was able to obtain my Bachelor's Degree in Computer Science with aminor of Business. Show less

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  Tennessee State University

  May 2019 - Feb 2020

  User Experience Designer

  • Developed and created user interfaces and interactions which included mockups and prototyping and wireframes; createdand implemented programming languages• Created User personas, Storyboarding & Storytelling, empathizing user pain-points and implementing user research with usertesting. By fulfilling this I was able to increase the university’s website traction by 68% which led to more student enrollment• Established UX goals, priorities, and deliverables to define product requirements and build roadmaps in collaboration withbusiness stakeholders, product managers, & engineers increasing project deadlines by 45%. Show less

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  Lowe's Companies, Inc.

  Jul 2020 - Jan 2021

  Area Sales Manager

  Create, manage & develop multiple energetic teams in sales by pushing the needle on sales floor and engage customers with leads by increasing sale's pipeline. In addition my obligations where:• Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.• The Merchandising Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store.• Worked with the Merchandising Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience.• At times, the Merchandising Assistant Store Manager is expected to provide full leadership over the store.• The Merchandising Assistant Store Manager collaborates with peers on the store leadership team as-well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.I received multiple merits which was solute to my work ethic and work culture I created with my teams. Show less

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  Bass Pro Shops

  Feb 2021 - Sept 2023

  Customer Success Manager

  Led, develop and coached store to insure policy/procedures and sales are propelled which include:• Organize all store operations and allocate responsibilities to personnel.• Supervise and guide staff towards maximum performance.• Prepare and control the store’s budget aiming for minimum expenditure and efficiency.• Monitor stock levels and purchases and ensure they stay within budget.• Deal with complaints from customers to maintain the store’s reputation.• Inspect the areas in the store and resolve any issues that might arise.• Plan and oversee in-store promotional events or displays.• Keep abreast of market trends to determine the need for improvements in the store.• Analyze sales and revenue reports and make forecasts.• Ensure the store fulfills all legal health and safety guidelines.Increased sales by 35% compared to LYS, and increase online percentages by 60% compared to LYS omni sales. Show less

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  PreSales Collective

  Dec 2022 - now

  Member

  The PreSales Collective is a global community of over 20,000 PreSales professionals brought together to help one another grow and learn. We aim to elevate the PreSales profession by setting the standard of excellence, ensuring PreSales is recognized as an essential contributor to organizational growth, and supporting all PreSales professionals who are charting this course. The PSC is designed to empower the PreSales community with the resources, relationships, and opportunities they need to become the best versions of themselves - inside and outside of work. Show less

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  Careerist

  Dec 2022 - Feb 2023

  Sales Engineer

  100+ Hours of learning and mastering AWS cloud computing, Demo presentations, IT Security, CRM-SalesForce, HubSpot. In addition honing pre-sales and solution's skills which include:Soft skills:• Objection Handling• Networking• Troubleshooting• Discovery & qualification• Persuasion Techniques• Negotiations• Public speakingHard skills:• AWS cloud computing• Demo presentations• IT Security• CRM - SalesForce, HubSpot• Product research• Proposal Writing• Analytical thinking Show less

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  Bridgestone Americas

  Sept 2023 - now

  BDR Manager Wholesale Sales

  • Drives the process of identifying, screening, and signing new business opportunities.• Assists with the sales process and ensures a seamless transition to Account Manager.• Meet or exceed budgeted sales and new business targets on an annual basis.• Prospecting leads, selling Bridgestone Affiliated Retailer Tier 1 Program Value Proposition, closing the signing of new program dealers.• Partners cross-functionally with the Sales Operations, Field Sales Team, and Bridgestone Distributor partners.• Logs all prospecting activity in Salesforce.com.• When interested potential retailer prospects are identified, works collaboratively with the Wholesale Field Sales Team to sign the interested prospect.• Responsible for a high level of daily prospecting calls via outbound phone calls and virtual meetings.• Mine sales data to identify new customer account opportunities in new accounts, and make informed recommendations regarding products that will maximize sales and profits.• Be the Distributor Billed Bridgestone Affiliated Retailer Tier 1 Program expert, and be proficient at explaining and selling the value of the program to potential customers.• Employ a standardized qualification process to gather information about accounts, identify decision makers, understand business challenges and priorities of customers' senior management, analyze data and prioritize opportunities critical to accounts.• Assist with the training and development of the new retailers brought onto the program. Show less