Nicole Pappas

Experience

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  MGM Grand Detroit

  Nov 2000 - now

  Security Officer/EMT

  Managed safe environment for employees and casino/hotel GuestEscorted Cashiers on a daily basis for transport of currency.Conduct daily Patrols of casino/ hotel property to locate and deal with crime violations and suspicious activityStrong skills at investigating and completing incidents reports fully and accuratelyExceptional ability to provide emergency assistance to guests and employees in time of needMonitor Guests coming into the Casino checking for proper identification and age.Excellent ability to prevent unauthorized or difficult patrons from entering the casino floorGood mediation and problem solving skillsAssisted Guests and resolved all queries associated with the casinoRepresented company and maintained compliance with casino regulationsRecognizes potential dangerous situations and use proper procedures to advert and control situationProvide excellent customer service to guests, that reflects well on the company and myselfIdentify intoxicated guest and to the best of ability and resources make sure they get home safelySurvey establishment for hazards to avoid accidents and injuries Show less

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  Jcpenney

  Jun 2008 - May 2012

  Loss Prevention Officer

  Identify and apprehend shopliftersIdentify and prevent fraud (credit, internal, merchandise, return)Recognize potential hazards and correct to prevent accident and injuryOperator of CCTV video surveillance camerasCommunicate with local police to identify and prevent crime Generate incident reports

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  Midwest Auto Recovery

  Aug 2015 - Apr 2017

  Reposession agent/ Camera Vehicle Operator

  Drive in various areas scanning license plates with a vehicle equipt with license plate recognition cameras and software. To locate vehicles out for reposession. Assist Reposession agent in reovery of vehicles.