Nicholas Sanborn

Experience

• 

  Becket Family of Services

  Jun 2012 - May 2013

  Permanency Specialist

  o Worked with clients and families to help them meet their shared goalso Managed records, monitored client progress, and submitted reports to stakeholders

• 

  Perception Programs, Inc.

  Jun 2013 - May 2014

  Clinician

  o Performed intakes and evaluations; entered information into electronic medical charto Provided group and individual therapy

• 

  Community Health Resources

  Apr 2014 - Jan 2021

  • Drove success in essential, State-contracted programs by making sure all deliverables were met on budget.• Engaged customers and stakeholders to provide status on budget, risks, and plans to ensure alignment.• Lead multidisciplinary teams through strong interpersonal skills to guarantee teamwork and produce value for customers.• Estimated and managed program budgets to ensure services and staffing met contract expectations.• Created, revised, and provided company-wide trainings to improve integration of services and provide best value to stakeholders and customers. Show less

  • Clincal Program Director

    May 2017 - Jan 2021

  • Licensed Therapist

    Apr 2014 - May 2017
• 

  Bell Techlogix, Inc.

  Jun 2021 - Mar 2022

  Service Desk Associate

  • Engaged customers to resolve issues related to business-critical software and hardware to ensure customers could continue operations.• Utilized active listening to make sure requirements of resolutions were properly captured and the correct solution was applied.• Maintained documentation to support record-keeping of solutions for customers and improve company knowledge base. • Prioritized tickets based on service level agreements to make sure customer expectations were met and the company maintained good standing in contracts. Show less

• 

  Tsunami Tsolutions

  Mar 2022 - now

  • Drives company success by directing multiple, ongoing projects to ensure overall profitability of portfolio.• Leads cross-functional teams via strong interpersonal skills to guarantee teamwork and produce value for customers.• Develops and actively manages project plans to make sure all deliverables are met on schedule and on-budget.• Spearheads weekly Integrated Program Management Team (IPMT) meetings by setting clear meeting objectives, encouraging participation, and creating strategies to ensure alignment with operational goals.• Estimates project costs and manages budgets to ensure labor is properly allocated to meet customer asks.• Directs and supervises Project Leads to make sure standards and procedures are followed, ensuring projects and Customer Relationship Management (CRM) efforts are successful. Show less • Created success for the project portfolio by planning and updating project plans, coordinating team activities, tracking project milestones, and managing project documentation for diverse projects.• Facilitated quality communication between team members, vendors, and clients to ensure project requirements were met on budget and schedule.• Produced and updated project reports, budgets, and schedules to track progress and identify deviations from plans.• Drove customer and stakeholder conversations to capture requirements and managed change control process to ensure product delighted customers. • Identified risks and put mitigation plans in place to guarantee project success. Show less

  • Project Manager

    Jul 2023 - now

  • Project Lead

    Mar 2022 - Jul 2023