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Audrey Graham

Audrey Graham

Team Lead

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location of Audrey GrahamCork, County Cork, Ireland

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  • Timeline

  • About me

    Senior Area Manager at Apple

  • Education

    • Coursera

      -
      Project Management

    • University of Limerick

      1991 - 1996
      BA in European Studies

      Graduate Diploma in Business Administration

  • Experience

    • IBM

      Aug 1996 - May 1998
      Team Lead

      Recruited from start-up of creation of 500+ seater technical support centre supporting French and US technical support Customers.

    • Merchants Group

      Jun 1998 - Nov 2001
      Operations Manager

      Managed all elements of operations delivery of a variety of client accounts including Encyclopaedia Britannica technical support, Rubicon Internet Banking and outbound sales.

    • Resort Condominiums International

      Nov 2001 - May 2005
      Manager Resource Planning and Management (RPM) dept

      Resource Planning & Real Time Manager.

    • PGi

      Aug 2005 - Mar 2014
      Director Customer Service EMEIA

      Contact centre senior manager responsible for operational delivery of automated and web support teams.

    • Apple

      Apr 2014 - now
      Senior Area Manager

      Senior Area Manager to a diverse global team focussing on Enterprise level support.

  • Licenses & Certifications