Harry Acero

Experience

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  IBM

  Jun 1998 - Apr 2014

  Project Manager
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  New York City Financial Information Services Agency - IBM Project

  Aug 1998 - Feb 1999

  Project Administrator

  • Performed Site Surveys, and assisted in the deployment of 1500 workstations, servers, and cabling

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  Mitsubishi Corporation

  Feb 1999 - Oct 1999

  Project Manager/Engagement Manager

  • Managed a staff of five full-time TSS (now IBM) technicians, two for software, two for IMAC, and one for Network support technician, IBM's remote Rapid Response Team, and cabling vendors on a $1M/year helpdesk contract.

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  NYC Department of Education

  Oct 1999 - Feb 2000

  Project Administrator

  • Served as primary contact for 1200 plus sites communicating network equipment install dates and addressing schedule issues with the sites

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  Reuters News Agency

  Feb 2000 - Sept 2001

  Project Manager

  • PMO responsibility running a help desk staff of 24 IT Specialist and over 100 Brokerage Support Reps.

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  NYC Department of Education

  Sept 2001 - Sept 2010

  Project Manager

  • Gathered contract requirements, built financial plans, developed SOW, and executed change authorizations for hardware, software, and installation services. • Managed the procurement of $11M Cisco equipment for telephony, network and IPDVS, IBM Servers and software licensing and installation services for over 1000 schools in NYC• Managed billing, vendor payments, procurement, cabling resources, and PM survey teams

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  J. Walter Thompson - IBM Project

  Sept 2007 - Nov 2008

  Global Project Manager

  • Managed purchasing contracts with local customer in 200 offices in 90 countries• Worked with vendors to create contracts, execute, and ultimately deliver product• Communicated status to the customer on contracts and hardware / maintenance delivery

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  Red Hat - IBM Project

  May 2008 - Nov 2008

  Global Project Manager

  • Managed purchasing contracts with local customer in 60 offices in 28 countries• Worked with vendors to create contracts, execute, and ultimately deliver product• Communicated status to the customer on contracts and hardware / maintenance delivery

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  NYC Department of Health and Mental Hygiene

  Oct 2010 - May 2011

  Project Manager

  • Coordinated the design of new $2M Local Area Network to support new technology• Deployed Wireless-LAN, and VOIP telephony to over 10,000 users• Worked with stakeholders in the construction of a new 22-story building housing new infrastructure

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  Advance Auto Parts

  Jun 2011 - Jan 2012

  Project Manager

  • Worked with a team of Project Managers to deploy SIP telephony and circuitry to over 4000 sites• Managed Microsoft Project rollout schedule and circuit deployment status• Assisted with project framework audits, invoice reconciliation, and billing.

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  KeyBank

  Feb 2012 - Jul 2013

  Engagement Manager / Project Manager

  • Coordinated the review of the SIP network design, creating a project plan to track design review milestones, cabling timelines, and integration work • Managed the deployment of Cisco VOIP phones at 1000 branches across the United States on a $2.5M project• Performed all aspects of Project Management including financial management, forecasting, change management, developed governance cadence, deliverable management, issues and risk management, and ultimately performed project closeout.

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  Heartland

  Jun 2012 - Mar 2014

  Engagement Manager

  • Responsible for all aspects of a $16M telecom project including billing and reconciling vendor invoicing, PO management, conducted status meetings, and executive level forecasting.• Successfully developed Microsoft Project Plan to transitioned hundreds of data/voice circuits from retail to wholesale vendor, and maintained Notes TeamRoom environment.• Implemented processes for analyzing, and archiving circuits for tax purposes using Cloud storage• Managed vendors to monitor MPLS network across the country and to analyze circuit usage Show less

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  Mitel

  Aug 2014 - Feb 2018

  Project Manager

  • Develop projects necessary to support approved programs and strategies.• Manage multiple installation projects with very aggressive deadlines concurrently. • Consult with senior level management regarding project status, project conflicts, training, costs and other implementation constraints or issues.• RFP review and conformance.• Supervise the collection of pre-implementation data and verify correctness and results. • Analyze data including information implied from project performance criteria. • Create presentation materials; propose specific solutions to needs or problems, which include project plans, written and oral reports and graphical presentations.• Understand and apply the 5 phases of PMI Project Management. Show less

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  Genetec

  Feb 2018 - Oct 2023

  Deployment Project Manager

  • Ensure projects are delivered on schedule, within budget and scope requirements• Act as the primary point of contact on engaged projects to ensure proper communication and management of Genetec commitments are within customer expectation• Coordinate the activities and flow of information between Genetec functional teams (i.e. Product Management, R&D, Sales and Sales Engineering) to ensure customer requirements are fully understood, attainable, and delivered as per the scope of services• Provide regular status updates on project deliverables to manage customer expectations• Coordinate with customer on deployment schedules and acknowledgement of project requirements• Coordinate with the Services team to ensure that resources are allocated to the projects• Coordinate with Technical Support teams to ensure that they are properly prepared and ready to support deployed customer systems• Coordinate with Customer Service team to ensure that software and hardware is delivered on schedule• Develop and maintain customer project documentation (i.e.. SOW)• Ensure all outstanding business opportunities/up-sell potentials for strategic accounts/projects are captured and addressed with the Genetec Sales team Show less