Mei Tran

Experience

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  Serenity International Dental Clinic

  Aug 2014 - Feb 2016

  Customer Service Specialist

  • Schedule client’s appointment with dentist• Support clients by giving consultation about the dental treatment via email, phone calls, and in-person conversation• Follow-up with client during and after treatment• Ad-hoc translation / interpretation for clients, foreign partners• Brainstorm ways to connect with customers together• Coordinate with HR and assigned departments to organize company events.• Document marketing programs to attract international client• Make payments for clients and report daily revenue of the clinic• Teach English for dental assistants• Assist and support manager director to arrange his schedule as well as to solve the paper works. Show less

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  Mekong-nto JSC

  Mar 2016 - Dec 2018

  Sales and Communication Manager

  I started working at Mekong-nto (100% Spanish Capital) since March 2016 as the Sales and Communication Manager. I am in charge of managing the internal and external information exchange to ensure the company's messages are consistent and managing The Sales Team to develop The local market.At this position, I get mainly involved in growing company revenue by finding new partners, clients and making contracts with them. Beside all these tasks, I also train staff about office work and create sales campaigns to win more business.My detailed key responsibilities include:1. Communication management:-Internal information exchange: Do translation of information exchange between board of directors and staff; assist BOD in sending tasks to staff.- External information exchange: Receive and deal with calls, emails and other information from outside (partners, clients, sponsors,...), Do translation of information exchange between board of directors and partners and clients2. Marketing and Networking:- Content creation – writing blog posts, articles, newsletters, communications materials, and material for social media channels-Social media marketing – creating, managing and growing the company’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties-Events and event planning – attending industry events in cities (often outside of 9-5 hours) and planning meetups for the community-Assist the networking events to promote company's brand3. Sales management:- Lead a team of sales for the company to search for new potential clients. - Direct the team's focus, set goals, look at data, motivate and help create training opportunities.- Work with large profile customers or with customer complaints, analyze budgets, and determine ways to streamline and improve the sales process.- Manage PO, Quotation, Invoice, and contracts to ensure the smooth operation between production and sales departments. Show less

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  Topica Edtech Group

  Feb 2018 - Mar 2019

  English Teacher

  From Feb 2016 - August 2017, Teaching online at TOPICA NATIVE PROGRAM:- uses 100% English to communicate with students- applies theory and practice methods in the learning classroom- supports for foreign teachers and students.From August 2018 - until now, teaching online at Topica Native Mobile Program - Live stream classes using both English and Vietnamese

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  Hoi An International School

  Jan 2019 - Aug 2020

  Admissions and Sales Coodinator

  Admissions Management• Manage a seamless transition from enquiry to entry for all parents and students liaising with all relevant parties to ensure that all areas needed for successful admissions are completed. • Manage school admissions emails, website inquires, phone calls, & visitors to ensure all questions well-answered• Provide the SLT with regular updates on Admissions Data.• Manage the application approvals process with SLT• Manage all placement tests or interviews for new entrants to school and send the result to Principal for assessing and inform the result to parents.• Arrange the placement of pupils in classes with the approval of SLT.• Manage wait lists and ensure the school’s admissions policy is transparent and adhered to.• Liaise with the Accounts Department to issue invoices for new students and ensure that all data is current on the Team Drive• Manage the initial induction of new families and pupils, including answering all questions in a professional and timely manner, providing support and advice.• Ensure the effective management and compliance of the Admissions Department, including line management of the Admissions staff• Train the new admissions staff to do admissions procedure & tasks of the schoolMarketing and Sales Coordinating• Work closely with the School Executives to make marketing plan for school to conduct the Sales, PR and strategy for the school aimed at prospective parents. Manage all marketing platforms, channels• Coordinate marketing department in updating, tracking and ordering admissions materials – for example visitor packs. Creating the designs of marketing material (brochures, posters, flyers etc) for the School’s programmes. Assist with the selection and ordering of promotional merchandise for exhibitions and for use as corporate gifts. • Assisting marketing department in translation for communications task such as social media post, event announcement and so on. Show less

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  RES ENGLISH CENTRE

  Jun 2019 - Dec 2019

  English Second Language Teacher

  English Teacher for Teenager, IELTS background classes

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  Hoi An International School

  Jun 2023 - Apr 2025

  HAIS Language Center Director

  HAIS Language Center establishes a bridge between the Hoi An International School community and the local Vietnamese community. We believe that education has the power to change lives and transform communities and our goal is to remove the barriers to achievement created by social and economic disadvantage. We support fairness, equality and opportunity, and have the foundations at our campus to provide a vibrant, inclusive and high quality English language education to all Vietnamese nationals.

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  Mango Tiger DMC

  Jan 2025 - now

  Head of Business Development

  Mango Tiger DMC is an innovative, experience-driven Destination Management Company (DMC) specializing in tailor-made travel across Southeast Asia. We provide curated travel solutions for B2B partners, including travel agencies and tour operators, looking to expand their offerings in Vietnam, Cambodia, Thailand, Laos, Indonesia, and the Philippines.