Daniele Bonetti

Experience

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  Autogrill

  Jun 2007 - Sept 2008

  Cashier and Barman

  Summer job.

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  Manpower

  Jan 2009 - Aug 2009

  Sales Promoter

  Sales and after-sales customer care on a mobile phone and IT-related franchise.

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  Cantine Campana - Az. Ag. La Ciocca

  Jan 2014 - Dec 2016

  Export Sales Manager

  Production and Sale of Wine and Alcoholic Beverages.Export Sales Manager: contacts with foreign imports and clients, managing deliveries, customs and contracts. Marketing researches and investigations on foreign markets (mainly Far East and Northern/Central Europe). Domestic Sales Manager: management of Retail channels (supermarkets), agents and representatives.Management of online marketing tools - internet website, social network, newsletter.

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  Amazon

  Jan 2017 - Jun 2019

  The Account Specialist Team helps Amazon Selling Partners to develop their e-commerce activity, overseeing their performance and their compliance to legal regulations and platform-specific policies. The team is also responsible for a wide range of duties related to the investigation and elimination of online e-commerce fraud.• Monitoring KPIs and expertise of Account Specialists EU Team.• Training and supporting the launch of new Account Specialists Teams worldwide (Bratislava Barcelona, Phoenix, Singapore).• Monitoring the launch of new programs and implementing project management best practices; communicating on a daily basis with Amazon management and internal stakeholders.Main Achievements: • Led EU Team of Account Specialists supporting Amazon Sellers in regards to their performance, compliance and legal status. Trained 80 Specialists worldwide including two new sites (Barcelona, Singapore).• Contributed in expanding project scope to support 11 new programs (i.a. trademark and copyright compliance, supply chain performance, product safety). Show less • Manage a Team of 15-20 VCM Associates on Amazon EU Marketplaces (UK, DE, FR, IT ES), monitoring KPIs, managing training and supporting program launches. • Business development and troubleshooting for Amazon Retail Vendors (Account Performance, Marketing, Fulfillment channels, Catalog expansion).• First point of contact and first-hand resolution of most complex and urgent issues for Retail Vendors.• Creation of Standard Operational Procedures in cooperation with internal stakeholders.Main Achievements: • Enabled the launch of Amazon Marketing Services and Retail Catalog Services in VCM EU and worldwide. Improved team metrics by 15% in 6 months. Show less

  • Senior Account Specialist - Amazon EU (Customer and Brand Trust)

    May 2018 - Jun 2019

  • VC Management Team Advisor

    Nov 2017 - May 2018

  • VCManagement Associate - Certified Mentor and SME

    Jan 2017 - Oct 2017
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  Amazon Business

  Jun 2019 - Oct 2021

  Program and Project Manager | Interim Operational Manager | B2B e-procurement

  • Program Manager for Amazon Business (Amazon B2B platform) Selection and Classification program: automated product taxonomy (UNSPSC, eClass) on Amazon B2B Catalog for e-procurement.• Partnering with global internal stakeholders (Sales, Tech, Product Management) and supporting Enterprise customers for adoption and efficient use of Amazon Business e-procurement solutions (guided buying, punch-out, spend evaluation). Serving as primary POC for Enterprise customer escalations on Amazon Business EU Platform.• Managing a Team of Amazon Business Specialists and Program Managers. Planning, monitoring and reporting for Selection and Classification program to Amazon Business Senior Leadership.Main Achievements: • Oversaw the implementation of Machine Learning catalog classification on B2B platform with 28% improvement on program efficiency. • Launched new taxonomy solutions and classification products in Amazon B2B Catalog Worldwide with potential 190MM EUR of additional customer spending in 2020-2022.• Supported in-house Sales teams across EU to onboard 50+ priority Enterprise customers for a potential 650MM EUR spending in 2020-2022.• Managed 30+ people as owner of program KPIs to senior AB leadership.• Internal Promotion from Program Manager I to Program Manager II. Show less

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  Amazon

  Oct 2021 - now

  • Driving EDI and API adoption in the e-commerce B2B industry. Dedicated Project Management for integration of Retail Vendors via EDI (EDIFACT, ANSI X12 and XML) and API. Supply Chain, e-invoicing, Order and Inventory cycles, Direct Fulfillment.• Product Management for improving/expanding of Amazon API/EDI solutions through Voice of the Customer feedback.• Project Management for continuous improvement of Amazon Electronic Integration products. Recent examples of ad hoc projects: improving EDI and API Support for Amazon vendors; led InfoSec assessment activities across EDI Service Providers working with Amazon. Main Achievements:• Project Management activities: integrated 12 new retailers with Amazon for a total GMS of 68MM EUR (2023).• Led a project to reshape EDI and API support for Amazon Vendors worldwide, involving 100+ employees including Associates, Learning and Development teams and Operational Leadership: decreased ratio of negative Vendor feedback on EDI support from 55% to 35% in six months.• Working with 30+ biggest EDI service providers and SaaS worlwide to ensure customer security with ISO27001- and SOC2-like informarion security assessments. Show less • Launch Manager for program expansion in EU and Middle East / North Africa for SDS-DSL, the Amazon Customer Service program for the Last Mile issues faced by Amazon Logistics customers.• Global Project Manager for DSL continuous improvement, including Customer Service issue resolution via Machine Learning, or coordination with local stakeholders (IT, Logistics, Procurement, HR) and Amazon senior management (Customer Service / Logistics) for ad hoc workstreams aiming at increasing DSL effectiveness.• Change management and process improvement to achieve Amazon SDS-DSL goals. Launch of new procedures and policies for increased SDS-DSL efficiency.Main Achievements:• Led the launch of 100+ new DSL locations on EMEA Region (13 existing countries).• Owned the launch of DSL support in 4 new countries and overall headcount increase of ca.25% in six months.• Interim Team Lead for a global team of 3 Program Specialists responsible for Machine Learning implementation of optimal rerouting and proactive issue resolution of Last Mile delivery issues: decreased by 45% the number of internal trouble tickets and escalation requests. Show less

  • EDI and API Program Manager | B2B & IT Project Management | Product Management

    Jun 2022 - now

  • Worldwide Launch & Expansion Project Manager | Logistics - Customer Support

    Oct 2021 - Jun 2022