Gregory Dibs

Experience

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  G Dibs Piano

  Jan 2018 - now

  Piano Instructor

  Instructed students of a variety of ages and skill levels in-person and online. Provided unique lesson plans to tailor music education to each student and retain long-term students. Areas of focus include music theory, history, and performance.

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  The Apollo Box

  Nov 2018 - Mar 2019

  Customer Service Representative

  Started as a short-term temporary hire to assist with the high volume of business during the 2018 holiday season. Assisted ECommerce customers through email, phone, and live chat. Processed returns, verified addresses, provided product support, and tested products. Utilized Zendesk to handle up to 150 customer tickets per day.

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  Colton Piano

  Mar 2019 - Feb 2020

  Acted as a liaison between distributors, delivery companies, and CEO to manage store and warehouse inventory. Trained and managed sales staff. Assisted in financial organization and reporting. Performed the duties of a piano specialist in addition to the above duties. Executed sales of luxury pianos. Leveraged extensive knowledge of the product and market to deliver the highest quality products and experience to customers. Facilitated financial transactions and provided customer support.

  • Store Manager

    Sept 2019 - Feb 2020

  • Piano Specialist

    Mar 2019 - Aug 2019
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  Concentrix

  Nov 2021 - Nov 2022

  Audited Facebook CX interactions between agents and users. Fixed and identified issues to increase productivity and boost workflows. Analyzed and compiled data and reports. Supported company in maintaining a work environment focused on quality, communication, collaboration, integration and teamwork. Provided coaching to agents to improve performance. Participated in meetings to understand business needs and presented KPI Analytics to major project stakeholders. Provided the first line of support for valued Facebook customers. Acted as a resource to answer account, profile, or product questions for users, helping diagnose any issues they encountered and determining when to escalate to various internal teams as required. Flagged and reported profile status and provided regular updates to the user, moving fast internally through escalations to get the user's accounts back to being active.

  • Quality Assurance Analyst

    Jun 2022 - Nov 2022

  • Social Media Customer Support Specialist

    Nov 2021 - Jun 2022
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  KellyOCG

  Nov 2022 - Apr 2023

  Business Analyst 1

  Business Analyst 1 at Gilead Sciences via KellyOCG.

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  Gilead Sciences

  Apr 2023 - now

  Analyst II - Trade Operations
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  Green Trombone Records LLC

  Aug 2024 - now

  Owner

  Record Label promoting positive, authentic artists and music, and providing music production, mixing, mastering, distribution, marketing, and consultation services.