Delecia Johnson

Experience

• 

  Panasonic Automotive Systems

  Mar 2003 - Jul 2009

  Customer Service Representative

  - Maintained a high level of customer service on all accounts contributing to customer satisfaction and market share position.- Received, reviewed and processed customer purchase orders via manual entry into system.- Received and made outbound calls to ensure status of equipment. - Prepared reports, charts, graphs, and other statistical information.- Assisted and maintained confidentiality with yearly reviews.

• 

  JCPenney

  Nov 2010 - Oct 2012

  Sales Associate

  - Assisted customers and maintained visual merchandising.- Greeted customers and assisted them with purchases and special orders.- Processed transactions, made credit card sales to customers (ICAPS) and maintained cash drawer.- Opened and closed store with managers and worked with stock and inventory team.

• 

  Georgia Bureau of Investigation (GBI)

  Mar 2012 - Jul 2013

  Support Services Worker

  - Coordinated radio and data communication traffic according to established federal, state and local rules and regulations.- Performed duties of sending, receiving, relaying, monitoring, logging, recording, reporting and interpreting emergency and non-emergency information to and from mobile units or computerized databases. - Operated radio and other data transmitting equipment.- Performed administrative duties necessary for the operation of the Communications Center.- Performed GCIC Criminal History, Drivers Licenses and Vehicle information for all agents. Show less

• 

  Georgia Department of Public Safety

  Jul 2013 - Jan 2014

  Customer Service Representative/Open Records Clerk

  - Answered questions, distributed literature, and/or provided interpretation services for visitors.- Assisted applicants, visitors, personnel and/or officials regarding regulations, policies and procedures - Developed and provided information to inquiries from internal and external customers regarding displays and literature for assigned area or site. - Gathered information and initiated procurement documents, verified receipt of goods and services, monitored vendor contract service agreements and implemented service orders as needed.- Retrieved and reviewed application data, call center data or other program function areas, and updated tracking/inventory databases. Show less

• 

  Georgia Power Company

  Jan 2014 - now

  - Process service & sales orders, pre-pay orders, emergency outages, collections, transfers, disconnections and billing inquiries for customers in a fast-paced high volume setting.- Engage with customers to identify and align company products and services with customer needs.- Respond to customer inquiries; provide information on company products, service issues and concerns.- Process collections including assisting customers with establishment of payment arrangements.- Inform customers of Georgia Power efficiency programs.- Provide exceptional customer service, verbal and written communication skills.- Work flexible hours that are helpful to the business needs.- Demonstrate leadership skills.- Ensure that all records are accurate and up-to-date. Show less

  • Jr. Accounting Specialist

    Jul 2021 - now

  • Business Solution Center Sales Consultant

    Mar 2018 - Jul 2021

  • Service Consultant

    Jan 2014 - Jul 2021