Billy Ryke Samson

Experience

• 

  Trend Micro

  Mar 2011 - Mar 2014

  Senior Systems Engineer

  • Designing & Managing the Data Center of the whole Enterprise replication environment using VMware products. • Provides technical support to customers and resolving issues relat-ed to installation, deployment, implementation, functionality and usage of Trend Micro Products (Deep Security,Interscan WEB\MAIL Security,OfficeScan & Cloud Security) for supported Windows & Linux platform• Ensure clients IT infrastructure’s high availability while maintaining the reliability and dependability of Trend Micro products against security, threats and malware issues.• Making sure our clients are always doing the best practice configuration • Take escalated cases from Enterprise customer/partners.• Ensuring that the company we serve has always a safe environment in exchanging digital information.• Handles escalated (Level 2, Manager Escalation, Sales Escalation, Proof of Concept) cases of Trend Micro customers.• Administers and manages Trendmicro Enterprise Support lab. Show less

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  Via IP Pty Ltd

  Apr 2014 - Mar 2016

  Team Lead - Cloud & Compute Services

  Responsibilities:• Plan, Design, Deploy, Support and Optimize a growing Cloud Infrastructure based on VMware Infrastructure, HP Proliant Servers, Cisco UCS Blade Servers and Storage (EMC, HP SAN & NAS Storage).• Design and test the entire DR and Backup Strategy across all platforms (Linux, Windows, databases, snapshots)• Design our Data Protection using Veeam Backup & Replication• Managing and maintaining Microsoft AD, DFS, DNS, WINS, File and Print Services• Experience with high availability networks• Managing and deploying current software patches across VMware and Microsoft environments• Managing & maintaining our Cloud Infrastructure system • Provides Solution & assistance to our client which involves troubleshooting complex technical problem.• Provide Internal Microsoft Server Support for our company wide network, most of which run on the IAAS platform• Provide Microsoft Server Deployment support • Adaptability to learning new skills and environments Show less

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  Sun Life Financial

  Mar 2016 - now

  • Plan, design and consult on IT Infrastructure requirements.• Perform analysis and make recommendations to IT infrastructure and management teams.• Handle and lead medium to large complexity technical projects.• Provide technical analysis and engineering support as required.• Review system specification; identify technical needs required to develop and support application systems.• Technical Lead for Infrastructure projects.• Mentor junior technical staff.• Collaborate effectively with cross-functional teams in North America and Asia to identify, establish, and sustain Distributed Infrastructure domains technologies standards and strategies within Asia environments this includes, Philippines, Hong Kong and Indonesia.• Contributes to developing, implementing and maintaining Global Distributed Technology Roadmaps and Architectural Strategies for Asia in order to achieve Global operational efficiencies, uniform and consistent environments as well as drive cost benefits for Enterprise Services.• Initiates process and makes recommendations for technology improvements for new and existing infrastructure.• Participate in governance processes for the evolution of technology in the organization and Global Distributed Computing Services Infrastructure Standards. • Ability to roll your sleeves up and get hands on with core internal IT infrastructure. Show less

  • Lead Engineer for Asia

    Mar 2016 - now

  • Lead Engineer for Asia

    Mar 2016 - now