Matthew Sutton

Experience

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  Sonos, Inc.

  Oct 2015 - Aug 2016

  Direct Sales Representative

  As a Direct Sales Representative at Sonos Inc., I generated nearly $1 million in revenue, contributing 25% of the team’s total sales. I managed a significant portion of customer interactions, handling 22% of calls and 47% of emails, and achieved high sales conversion rates. I maintained a 95% customer satisfaction rating by tailoring solutions to customer needs and was recognized for delivering friendly and knowledgeable service.

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  Tesla

  Aug 2016 - Feb 2017

  Owner Advisor

  At Tesla, I inspired clients to adopt sustainable transportation, achieving $1.6 million in monthly sales. I quickly mastered product knowledge and Salesforce CRM, surpassing my sales target by three months. I maintained a lead conversion rate of over 30% and was relocated to Honolulu to assist with opening a high-traffic showroom. My role involved providing creative solutions to complex purchasing challenges, leveraging my deep knowledge of technology, finance, and customer needs.

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  Amazon

  Jun 2018 - Aug 2018

  Pathways Operations LDP Intern
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  Amazon

  Apr 2019 - Dec 2020

  Pathways Operations Manager

  As a Pathways Operations Manager at Amazon, I led a team of 7 Area Managers and approximately 600 associates, managing the processing of around 350,000 customer orders daily with near-perfect on-time delivery. I spearheaded process improvements, making my department the top performer in outbound operations. I mentored team members, preparing them for career advancement and managed the most effective outbound shift during my tenure by leading key process improvement projects in a dynamic and fast-paced environment. Show less

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  CEO Discovery

  Jan 2021 - Sept 2023

  Senior Operations Manager

  In my role as Operations Manager at CEO Discovery, I played a pivotal role as the company's first hire, establishing operational frameworks that drove significant growth. I onboarded thousands of executives onto the platform, enhancing processes for efficient integration. I designed and implemented a comprehensive CRM system to support business growth and collaborated with developers to improve user engagement on our app and website. I also led LinkedIn outreach strategies and executed impactful email campaigns, which significantly boosted the company’s online presence and customer retention. Show less

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  Teeccino

  Oct 2023 - Nov 2024

  Director of Operations

  As a key member of the executive team, I oversee all aspects of company operations, driving strategic initiatives to enhance efficiency, reduce costs, and foster innovation across departments. Collaborate closely with other executives to align operational goals with overall business strategy. Contributed to a significant increase in Amazon sales, estimated at $1.16M annually, with at least 25% ($289K) attributed to effective inventory management. Saved $108K in FBA fees through better inventory and transport management by optimizing shipment sizes and reducing the frequency of small shipments. Negotiated vendor contracts for packaging and ingredients, resulting in savings exceeding $200K. Spearheaded expansion into Europe, securing VATs and sales rights in the UK and 8 EU countries, with projected first-year sales of $100K. Implemented a repricing tool, increasing the number of items winning the buy box by 33%. Developed a precise production schedule using historical data, optimizing resource allocation and reducing labor costs, leading to a 15% increase in production with the same number of workers. Fostered a culture of continuous improvement and high performance, recognized through high office survey scores. Enhanced cross-functional collaboration, streamlining communication between production, sales, and marketing teams to improve overall efficiency. Show less