Oluseye Babatunde

Administrative /Client Service Officer

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Lagos State, Nigeria

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Timeline
About me
Merchant Acquisition | Financial Inclusion | Digital Payment | Customer Experience | VAS | B2B | Strategic Partnerships
Education
- Ladoke Akintola University of Technology
  2004 - 2010
  Pure and Applied Chemistry
- Institute of Customer Relationship Management
  2011 - 2012
  Post Graduate Diploma Customer Relationship Management
Experience
- Fusion 360° 🇳🇬🇿🇦
  Aug 2012 - Feb 2014
  Administrative /Client Service Officer
  Achievements & Award I coordinated a month-long in-store sales promotion for Peak UHT Milk in 20 stores in Lagos. The brand though at the introductory level contributed to 40% of UHT Milk sales, thriving despite tough competing and already existing brands
- Union Bank of Nigeria
  Feb 2014 - Mar 2018
  Team Member Merchant Services and Agency Banking
  Achievements & Awards• Contributed immensely to the increase in monthly transaction value from 200 Million to 5.6 Billion Naira (Feb 2014 – Feb 2018)• Contributed to the increase of active POS terminals from 1,053 to 6,140 as at Feb 2018• Contributed to the Union Bank's receipt of MasterCard Cashless Champion Award, 2015
- Union Bank of Nigeria
  May 2018 - Dec 2020
  Head Sales and Service Associate
  Achievements & Awards • Service Champion Award for 98% and 100% Mystery Shopper Assessment scores for the 2 halves of 2018 (H1 and H2 2018)
- Solva Global
  Dec 2020 - May 2022
  Business Development Manager
- E.TOP NIGERIA LIMITED
  May 2022 - Nov 2022
  Team Lead, Business (Sales)
- Xpress Payment Solutions Ltd
  Nov 2022 - Oct 2023
  Lead, VAS & Private Sector Sales
- Kuda
  Oct 2023 - now
  Strategic Partnerships Manager - B2B
Licenses & Certifications
- Social Media Marketing and Management Course
  Dream Development Centre
  Apr 2021
- Certified Customer Service Professional (CCSP)
  Institute of Customer Relationship Management
  May 2012
- Effective Customer Relationship and Service Quality Management
  Institute of Customer Relationship Management
  Apr 2012
- Certified Project Manager (CPM)
  International Project Management Professionals (IPMP)
  Dec 2011
- Understand B2B Business Development
  Alison
  Apr 2023
  View certificate
- Understand B2B Business Development
  Alison
  Apr 2023
  View certificate
Volunteer Experience
- Project Manager
  Issued by Khume House Foundation on Jan 2015
  Associated with Oluseye Babatunde
- President (Press Club - A Community Development Service)
  Issued by National Youth Service Corps on Dec 2011
  Associated with Oluseye Babatunde