Bharat Mehta

Experience

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  Primus Telecommunications India Ltd

  Jun 2003 - Jul 2005

  Network Engineer

  India's Category 'A' ISP providing service to Corporates amd SMEs via Microwave Communication & Broadband connection to last mile subscribers via Ethernet & DSL..The Accountabilities:Integrating Servers, Head-ends, on Linux Based.Working with Technical team on Monitoring, Firewall & working on LAN & Wan Environment (Network of Cat-V, DSL, Optical Fiber & as well as Wireless links)The Attainments:Joined as Jr. Engineer and handled 2 POPS; got 3 performance based appraisals and achieved implementation and stabilization of 50 POP centers in a span of 1 year in Delhi and NCR.Provided technical support and network solution to corporate clients like mail server in network, LAN networking for internet access, Firewall, DHCP server, VLAN, VPN and VOIP to achieve corporate clients. Show less

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  Sify Technologies Ltd

  Aug 2005 - May 2010

  Sr. Engineer

  Leading a Technical team of 24 Field Technical support engineers with core team of 10 backend support engineers team & managing field operations for broadband customers in North Region via Ethernet technology.Team is responsible for fault repair, last mile implementation & provides online back office technical support to field Technical support engineers.The Accountabilities:Managing Field Technical Support team to provide committed services to our customers.Ensuring LM tacs MTTR with proper resolution & involved with Field technical support team.Providing backend tech support to Customer & responsible for making the site ready for service.Root cause analysis to improve SLA & reduction of repeat fault.The Attainments:Reduced the fault rate of broadband customers from 40 Tacs/day to 10 Tacs/day.SLA for Last mile tacs has improved from 16 hours to 8 hours.Team has been continuously meeting Last mile tac and MTTR targets.Reduced fresh implementation fault rate from 12% to 2% & reduced repeat fault rate from 16% to 2%. Show less

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  Telesonic Networks Limited

  Sept 2011 - Sept 2015

  Zonal Incharge
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  IBM

  Sept 2015 - now

  • Cybersecurity Project Manager

    Jan 2021 - now

  • Senior Service Delivery Manager

    Sept 2015 - Dec 2020