
Aliyah Joyce

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About me
Courtesy and Safety Manager @ SoJo Spa Club | Associate's degree, Customer Service
Education

Essex County College
2022 - 2024Associate's degree Hospitality Administration/Management
Experience

SoJo Spa Club
Aug 2017 - nowThe Senior Safety and Courtesy Manager is responsible for leading and overseeing the Safety and Courtesy Services department, ensuring a secure and welcoming environment for guests, owners, personnel, and property. This role requires strategic planning, policy development, and team leadership to maintain the highest standards of safety, guest service, and operational excellence. Reporting directly to the Director of Guest Services with a dotted line to the General Manager, this position plays a critical role in shaping the property's safety culture and ensuring compliance with all regulations. Show less · Direct a team of 30 staff members, including 1 assistant manager and 3 supervisors focused on providing outstanding service while maintaining the safety and comfort for up to 1,200 guest per day. · Oversee business safety and security operations and updating procedural guidelines as needed for the entire building. · Responsible for all emergencies and incidents that occur within the building, including maintaining proper documentation and storage of all paperwork regarding injuries, emergencies, and guest removal. · Implement non-violent incident management techniques to confront guests who are being disruptive, inappropriate, or conducting any illegal activity. · Act as manager on duty and handle all closing operations. Show less
Senior Courtesy and Safety Manager
Mar 2025 - nowCourtesy and Safety Manager
Nov 2020 - Mar 2025Guest Safety Senior Supervisor
Sept 2019 - Nov 2020Security Supervisor
Apr 2019 - Sept 2019Security Officer
Aug 2017 - Apr 2019
Licenses & Certifications

Adult and Pediatric First Aid/CPR/AED
American Red CrossJul 2022
Shallow Water Lifeguarding
American Red CrossJul 2022
Honors & Awards
- Awarded to Aliyah JoyceLeader of the year - Jan 2022
- Awarded to Aliyah JoyceLeader of the 4th Quarter - Dec 2021
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