Aliyah Joyce

Experience

• 

  SoJo Spa Club

  Aug 2017 - now

  The Senior Safety and Courtesy Manager is responsible for leading and overseeing the Safety and Courtesy Services department, ensuring a secure and welcoming environment for guests, owners, personnel, and property. This role requires strategic planning, policy development, and team leadership to maintain the highest standards of safety, guest service, and operational excellence. Reporting directly to the Director of Guest Services with a dotted line to the General Manager, this position plays a critical role in shaping the property's safety culture and ensuring compliance with all regulations. Show less · Direct a team of 30 staff members, including 1 assistant manager and 3 supervisors focused on providing outstanding service while maintaining the safety and comfort for up to 1,200 guest per day. · Oversee business safety and security operations and updating procedural guidelines as needed for the entire building. · Responsible for all emergencies and incidents that occur within the building, including maintaining proper documentation and storage of all paperwork regarding injuries, emergencies, and guest removal. · Implement non-violent incident management techniques to confront guests who are being disruptive, inappropriate, or conducting any illegal activity. · Act as manager on duty and handle all closing operations. Show less

  • Senior Courtesy and Safety Manager

    Mar 2025 - now

  • Courtesy and Safety Manager

    Nov 2020 - Mar 2025

  • Guest Safety Senior Supervisor

    Sept 2019 - Nov 2020

  • Security Supervisor

    Apr 2019 - Sept 2019

  • Security Officer

    Aug 2017 - Apr 2019