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Sudipta Nayak

Sudipta Nayak

Product Designer

Followers of Sudipta Nayak1000 followers
location of Sudipta NayakBengaluru, Karnataka, India

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  • Timeline

  • About me

    Infra Managed Service Associate Manager

  • Education

    • Sri Krishna Institute Of Technology, Bangalore

      2005 - 2009
      Bachelor of Engineering (B.E.) Mechanical Engineering/Mechanical Technology/Technician

  • Experience

    • Alligator Technologies Pvt Ltd

      Nov 2009 - Jun 2010
      Product Designer

      Worked as a Product Designer - Mechanical. Used to design ATRs, rugged chassis and PDAs for defence services

    • HCL BPO

      Jul 2010 - Sept 2011
      Technical Support Officer

      L3 - ISP Support

    • Accenture

      Sept 2011 - Nov 2016
      IT Operations Analyst

      Last held position was of Messaging Admin. Prior to that, was an SME in Servicedesk

    • IBM

      Nov 2016 - Nov 2019

      Incident Management

      • Service Delivery Analyst

        Nov 2018 - Nov 2019

      • Service Delivery Specialist

        Nov 2016 - Nov 2019

    • Cognizant

      Nov 2019 - Dec 2024

      As the IT Operations Manager, am responsible for the Service Delivery of the Incident, Problem, Change, Knowledge and Asset Management teams and ensure that all the CPIs & KPIs are met. Also, perform Escalation Management and People Management Ensure that state of business is returned to as expected (within SLA) as soon as possible

      • Information Technology Operations Manager

        Oct 2023 - Dec 2024

      • Major Incident Manager

        Nov 2019 - Oct 2023

    • Accenture

      Nov 2024 - now
      Infra Managed Service Associate Manager

  • Licenses & Certifications