Tiffany Tate

Experience

• 

  IKON Office Solution

  Aug 2002 - Aug 2010

  Team Lead - Order Management

  I currently supervise Order Management teams to ensure timely and accurate processing of all orders as well as assists managers in setting productivity goals for employees and helps monitor performance.Performs audits on complex and high profile sales orders prior to processing and after booking process. Recommend new/improved procedures as needed to improve productivity and OC skill levels.Manages Sales Order Support database providing prompt, courteous, and accurate customer service during transaction. Show less

• 

  Ricoh USA Inc

  Aug 2010 - Aug 2015

  Operations Lead

  I currently supervise Order Management teams to ensure timely and accurate processing of all orders as well as assists managers in setting productivity goals for employees and helps monitor performance.Performs audits on complex and high profile sales orders prior to processing and after booking process. Recommend new/improved procedures as needed to improve productivity and OC skill levels.Manages Sales Order Support database providing prompt, courteous, and accurate customer service during transaction. Show less

• 

  Ricoh Americas Corporation

  Aug 2010 - Jan 2015

  Operations Lead
• 

  Ricoh USA, Inc.

  Jun 2016 - now

  * Overall operational responsibility for the Order to Cash teams aligned by area/marketplace and customer segment. * Works with the Director and Management Team to establish policy, procedures and to implement strategic department goals. * Responsible for oversight of complex accounts, high level account reviews, escalations, and driving the development and performance of the Customer Engagement team. * Leads a team of 5-10 direct reports, primarily consisting of exempt Managers with 100+ indirect reports. * Engaged with complex offerings and issues, including the onboarding of new or renewal of accounts. Champions improved customer relationships both internal and external. * Guides sales and customers on standard offerings for equipment orders, contract billing and invoice delivery. * Coordinates with funding partners and Sales operations to resolve lease funding issues, Finance on revenue accruals and with Configuration Centers’ management for the timely delivery and retrieval of equipment. * Partners with Accounts Receivable to achieve DSO targets, cash collections, bad debt and determination of credit hold based upon overall billing health.* Manages day to day partnership with BPO leaders, ensuring all processes are communicated, understood, and implemented.* Oversee Center responsibilities, including but not limited to motivate, build, and lead morale consistency.* Collaborates cross-functionally to identify improvement opportunities by utilizing quality measurements and data analytics to drive decisions, improve quality, and reduce costs.* Possesses the agility to leverage teams and multi-faceted input to identify and implement successful win-win value propositions.* Leads an environment that fosters innovation, promotes creative problem solving, addresses pockets of resistance and raises awareness of risks. Show less

  • Sr. Manager, Customer Engagement

    Oct 2020 - now

  • Sr. Manager, Customer Billing

    Aug 2017 - Oct 2020

  • Billing Manager

    Jun 2016 - Jul 2017