Vladimirka Jokic

Experience

• 

  Amazon

  Oct 2021 - now

  In this position, I am primarily supporting the induction as well as the training and further education of all operations employees. This also includes securing the knowledge of internal processes with the aim of promoting safety, quality, performance and the associated customer satisfaction. Use of all logistics processes in order to support the learning department, e.g. with updating training materials. Safety, quality, productivity and customer satisfaction.Main Tasks Includes:· Education and training of new and experienced employees· Training, support and promotion of multipliers (instructors, specialist trainers)· Implementation and coordination of internal audits on process compliance and training methods· Organization and coordination of training activities· Design, management and moderation of training courses and workshops· Training and coaching of employees "on the job"· Organization and support of cross trainings of the operational departments· Creation of evaluations and analysis of the results in Excel· Analytical and educational preparation of "best practices"· Participation in the operational processes as well as advising the departments on process improvements· Dealing with the training console and permission management Show less The role includes management, control in direction of Outbound distribution and will work to continuously improve the functionality and level of service that the FC provides to our customers, resulting in exceeded productivity goals and the delivery to our customer promise. Manage and drive wave check plans, quality initiatives, process change initiatives, to achieve 100% KPI objective as per our Business Plan. Enthusiastically participated across Quality team members, with responsibility of a handling drivers query and end up the delayed picklist before the wave arrived. Manage task force up 80 employees, assign task of the day to each individual. also monitor batching IN and batching OUT in terms to perform smooth operation during paycheck.Handling and controlling Cycle 2 sequence. Which includes fresh arrival around 10000 - 15000 shipments at station, induct, sortation, stow, pick and stage, quality check, problem solve and finally dispatch to deliver custmer on same day. Show less

  • ACES Manager (Process Improvement Specialist I)

    Oct 2023 - now

  • ACES Learning & Developing Coordinator

    Feb 2022 - Oct 2023

  • Operations Supervisor

    Oct 2021 - Jan 2022