Michael Crosby

Experience

• 

  Nokia

  Jul 1996 - Jul 2021

  Liaison for product and consumer with Agile methodology. Over the course of my career, I have held the Product Owner, Development Team, and Scrum Master roles with a focus to deliver customer service excellence through the efficiencies we create as a team.o Product Owner – Consistent champion of the sales teams’ perspectives to product management so the ordering tool could function in the way the sales department needed to achieve revenue through sales.o Development Team – Transformed weekly cross-functional team meetings to find root cause issues quicker, reducing response time by 40%. Show less

  • Product Specialist

    May 2016 - Jul 2021

  • Product Manager | Engineer

    Jul 1996 - May 2016
• 

  Southport Truck Group

  Oct 2022 - now

  Responsible for posting daily ACH and check deposits and reconciling any discrepancies. Work and clear any disputes and discrepancies in the Pinnacle portal for our fleet AR accounts as well as other customer online portals.Test, implement, administer, and drive use of our new invoicing/payment portal. Responsibile for customer satisfaction through the efficient and accurate part order reconciliation. In order to achieve this goal, safely operating a forklift, accurate restocking, and regular teamwork were required. Also a member of the Continuous Improvement team.

  • Admin Specialist - Accounts Receivable

    Feb 2023 - now

  • Parts Associate

    Oct 2022 - Feb 2023