Michael Crosby

Michael Crosby

Followers of Michael Crosby214 followers
location of Michael CrosbyGreater Chicago Area

Connect with Michael Crosby to Send Message

Connect

Connect with Michael Crosby to Send Message

Connect
  • Timeline

  • About me

    Product Management | Product Specialist | Collaboration

  • Education

    • DeVry University

      -
      Associate of Arts and Sciences - AAS Electronics
    • Aurora University

      -
      Bachelor of Arts - BA Computer Science Magna Cum Laude
  • Experience

    • Nokia

      Jul 1996 - Jul 2021

      Liaison for product and consumer with Agile methodology. Over the course of my career, I have held the Product Owner, Development Team, and Scrum Master roles with a focus to deliver customer service excellence through the efficiencies we create as a team.o Product Owner – Consistent champion of the sales teams’ perspectives to product management so the ordering tool could function in the way the sales department needed to achieve revenue through sales.o Development Team – Transformed weekly cross-functional team meetings to find root cause issues quicker, reducing response time by 40%. Show less

      • Product Specialist

        May 2016 - Jul 2021
      • Product Manager | Engineer

        Jul 1996 - May 2016
    • Southport Truck Group

      Oct 2022 - now

      Responsible for posting daily ACH and check deposits and reconciling any discrepancies. Work and clear any disputes and discrepancies in the Pinnacle portal for our fleet AR accounts as well as other customer online portals.Test, implement, administer, and drive use of our new invoicing/payment portal. Responsibile for customer satisfaction through the efficient and accurate part order reconciliation. In order to achieve this goal, safely operating a forklift, accurate restocking, and regular teamwork were required. Also a member of the Continuous Improvement team.

      • Admin Specialist - Accounts Receivable

        Feb 2023 - now
      • Parts Associate

        Oct 2022 - Feb 2023
  • Licenses & Certifications