Phillip Bryan, EMBA, CSM, ACSPO

Experience

• 

  USMC

  Apr 1993 - Feb 1997

  Corporal/E-4 / Systems Analyst/Programmer

  • Mainframe Programmer for the Defense Financial Accounting Systems in Kansas City, MO, developed and maintained JCL, COBOL, CICS, ADA (Natural) procedures for the processing, automation and testing of programs supporting combined payroll and personnel system servicing over 18,000,000 customers world-wide• Successfully achieved $2.7 million wide area network expansion in Camp Lejuene, NC. The effort resulted in the upgrade of 54 Banyan Vines servers spread throughout more than 50 different buildings in over 100 square miles to create massive Local Area Network Show less

• 

  Sprint

  Feb 1997 - Sept 2007

  Application Development Manager

  Merging all Sprint and Nextel Incentive Based Compensation Testing and Production Support teams into the Enterprise Testing organization. • Improved the testing processes and resource management to automate end to end, performance, system, and business acceptance testing for both Legacy Nextel and Legacy Sprint Commissions systems • Lead the legacy Nextel production support team working to improve processes and internal customer satisfaction • Consolidated four systems into one application at the same time the multiple Billing and HR systems were being consolidated, all competing for resources• Created new teams from Brazil, India and different US locations to support the Agile development efforts. • Represented my VP daily in CIO Status meetings Show less

• 

  H&R Block

  Sept 2007 - Jul 2021

  Director, Technology

  Delivering H&R Block’s retail tax software to 11,000 tax offices world-wide, the do-it-yourself online tax software and the eFile systems all generating more than $3.5B in revenue annually. • Lead Product Manager roles for eFile and eCommerce systems associated with tax return software• Coordinated with state’s DORs and the IRS to deliver and test over 14k tax calculation software changes annually• Reduced expenses 60% initially and at minimum of 10% yoy through automaton, process efficiency and staffing models • Selected a site in Hyderabad, working locally to hire 120 employees in less than 4 months to handle Tax Reform in 2018 • PC Magazine’s coveted Editor’s Choice best tax software in 2019, HRBLOCK.COM DIY Tax Software• Implemented a DevOps organizational structure, culture, and training program• Completely relocated for 3 years to lead through the merging of a software acquisition while attending school full time working on my Executive MBA Show less

• 

  Sertifi, Inc.

  Jan 2022 - Jul 2024

  Director of Product

  We Help the World Finalize Business Faster - Collect eSignatures, payments, and authorizations – securely, efficiently, and conveniently. Sertifi offers multiple platforms to fit your business and unique needs. Regardless if your sales team wants to close deals faster utilizing eSignatures or the front desk automating authorization forms, we have a solution for you.