Nataly Robles

Experience

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  Telecarrier

  Jan 2007 - Jun 2007

  Tech Support
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  Avetti Global Services Corporation

  Jun 2007 - Dec 2007

  Java Programmer
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  CoreSpeed, LLC

  Dec 2007 - Jul 2010

  • Product Manager

    Aug 2009 - Jul 2010

  • Senior Engineer

    May 2008 - Aug 2009

  • Junior Engineer

    Dec 2007 - May 2008
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  Nielsen

  Jul 2010 - Mar 2011

  Merchandising Executive

  Worked with manufacturers and chain stores to provide customers with the best shopping experience in the store.Managed categories according to sales and rotation so that a fair share was applied to the shelves.Created and implemented planograms using Spaceman Professional and interacted with clients to fulfill their needs.

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  Various

  Oct 2012 - Mar 2013

  Outsourced IT Consultant

  Employed by companies such as Ultimus Middle East and Gamified Labs to provide project based, or outsourced, solutions. During these projects I have had to design web pages, apply security patches to servers, manage Tomcat applications, handle the design phase of a project, and several others.

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  Ultimus

  Mar 2013 - Aug 2013

  Pre-Sales Engineer

  • Responsible for fostering strong working relationships with technical and business leaders accountable for influencing new product and project development, overseeing the Iberia Market Unit across Spain and Portugal, and ensuring 100% client satisfaction.• Tasked with preparing quotations, communicating with partners, and keeping senior management abreast of regional operations.• Responded to Requests for Proposals (RFPs) for the Middle East, in addition to having developed customized documents that demonstrated the company capabilities to fulfill requirements described in RFPs. Show less

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  Soluciones Épicas

  Dec 2014 - Jun 2015

  Business Developer

  • Pioneered 100% efficiency in analyzing the Panamanian market; this included contacting potential clients for the development and redesign of their webpages, using data analytics, and analysis of markets and competition in recommending business intelligence solutions.• Developed concise proposals to clients based on their bespoke requirements after a comprehensive needs assessment.• Crafted personalized actions plans that resolved client technological problems and improved social network campaigns.• Facilitated engineering, design, product marketing, and customer support to launch new products and support existing ones. Show less

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  DataServe

  Sept 2015 - Mar 2016

  Subgerente de Proyectos e Innovación

  • Drove efficiency in developing mid to large-scale projects (government bids), working in the Sales Department, and completing projects before deadlines; this resulted in higher client satisfaction and maintaining the company's industry leadership.• Supervised the entire public and private sector project life cycle, from proposal preparation to presentation to delivery.• Fostered consistent open communication, transparency, and feedback for seamless cross-collaboration; this entailed visiting private sector clients, garnering/assessing business requirements, and developing customized solutions. Show less

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  HKT Teleservices (Formerly PCCW Teleservices)

  Mar 2016 - Oct 2018

  IT Project Manager

  • Supervised IT projects for contact centers in Ohio and Panama, reporting directly to the CEO while leading remote teams—also assumed a supervisory role in August 2017 until a new one was hired.• Partnered and communicated with overseas teams in four countries, working remotely in Panama.• Acted as a reliable corporate resource for the Ohio offices as sole IT Project Manager for three sites.• Determined appropriate tools for collecting business and user requirements, in addition to translating these into technical specifications.Selected Key Accomplishments• Assumed responsibility for PCI certification of all sites for three consecutive years.• Championed the delivery of highly-complex projects, which included the transition of Site Agents to work remotely and the relocation of a data center.• Designated as VP and responsible for coordinating priorities, meeting with prospective clients, and completing RFPs. Show less

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  River Networks

  May 2018 - now

  Senior Systems Development Manager

  • Spearhead the performance of a five-member development team accountable for setting product vision and strategy; this also entails taking ownership of API design, user experience (UX), planning and prioritizing sprints, defining the product roadmap, selecting, and pushing new features, and enhancements.• Administer a call-center product for inbound VoIP calls, working directly with the customer to design and improve the solution.• Direct cross-functional teams from product conception through launch, including version updates, competitive research, and customer feedback.• Host collaborative requirement gathering sessions among stakeholders, designers, and engineering leads; this entails demonstrating a comprehensive understanding of pain points behind the requirement, prioritizing duties, and eliminating language ambiguity.• Guiding and oversee the team to ensure projects are accomplished on time, while concurrently focusing on long-term goals and developing clear IT business requirements that improve system architecture.Selected Key Accomplishments• Played a pivotal role in successfully launching Conversely.net, a business messaging platform, from the ground up; this involved partnering directly with developers in testing, implementing new features, and organizing tools.• Conceived a successful marketing strategy (Google Ads) and supervised the website creation project.• Cultivated and promoted a service-oriented and collaborative workplace by providing feedback and coaching and establishing an appropriate system of accountability; this resulted in higher engagement and higher-performing teams, along with on-time project completion. Show less