Thiago Cavalieri

Experience

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  Accenture

  Dec 2005 - Dec 2011

  Consultant

  Consultant with the Communications business unit, focused on Business and Systems Integration.PMO for a cable operation - PMO in charge of the projects: -Number Portability: following the schedule agreed with the regulatory agency, involving Marketing, IT (client and partner company), Call Center, Field Services, Regulatory, Engineering (client and partner company). -Provisioning Project: deployment of a full new provisioning solution focused on Video (Conditional Access) and Data/Telephony (Packetcable) products. Worstreams managed included IT, each of 4 vendors, Engineering, operations and covered all software development stagesIT PMO for a cellular operator - member of a team of PMO allocated for the projects: -GSM/3G overlay (16 worstreams, 40 systems) for prepaid and pospaid services. -CRM process redesign (ETOM based, 9 processes) and CRM development (custom solution). -Number Portability project - Initiation and Planning phases.- Service Assurance/Falt Management solution development for a telecom operator business unit focused on corporate clientes.Executed scope definition with the client and process redesign team, Omnibus and Impact especifications and development, test planning and executivon and UAT based on NETCool platformfor data services products (MPLS, Frame Relay, ATM, SDH, etc). Show less

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  Claro Brasil

  Jan 2012 - Jan 2022

  - Identify, structure and manage corporate projects to create, deploy or increase performance of digital channels and increase digitalization of AMX Br business operations (NET, Claro and Embratel).- Operate Wi-Fi digital platforms (Portals and apps), manage the backlog and prioritization processes for the digital components within Wi-Fi.- Own and manage KPIs for the business performance of Wi-Fi with regards to digital platforms. Identify and coordinate necessary actions with other business units and internal areas to ensure the performance of the KPIs.- Manage vendors and partners involved in the Digital Ecosystem to mantain the digital platforms. - Support Marketing and Business Development teams in Product Development with regards to Digital and Business Technology.- Assess new technologies and partners to enhance the digital ecosystem and product portfolio. - Support Innovation initiatives and Strategic Planning within AMX Brazil. Show less Manage the deployment of Innovation and Digital initiatives involving cross-functional teams, contractors and vendors.Main responsibilities:- Capture initiatives and structure them into projects and programs, promote agreement on business goals, KPIs, scope, roadmap, high level architecture and budget.- Promote the approval of the scope and budget with C-level executives.- Manage the project execution (schedule, scope, budget, vendors, cross-functional teams). - Review the project evolution against the baseline and Business Plan with directors, C-level executives and main stakeholders. - Ensure alignment between Marketing, IT, Engineering, Digital and Operations business units.- Some initiatives: Wi Fi, Digital services, Packet cable and IMS evolution, Next generation video services, OSS/BSS, Advertising.Past - As NET Serviços de Comunicações Ltda.- IT and Engineering Governance - Lead a team of consultants that supported performance management (KPI definition and management, based on ITIL and Cobit), worked with managers to develop correction and optimization plans for KPIs, executed IT Operating Model Revision, operated the Office of the CIO (Gartner inspired) and managed external consultants. Implementation of the Performance Management model in other teams (Business Intelligence, Field Services). - IT Portfolio Management - Portfolio Management of IT projects and workstreams, involving 30 critical programs and projects. Lead the PMOs to secure the alignment to portfolio goals, report Portfolio status to the CIO and the Systems & Architecture director, coordinate actions with IT managers to re-balance the portfolio or increase its performance.- Senior PMO - Wi Fi network deployment, Single Sign On platform deployment and integration, OTT Video, Social TV, HFC Network Upgrade. Show less

  • Product Manager - Digital

    Apr 2016 - Jan 2022

  • EPMO - Executive Office - Project Manager

    Jan 2012 - Apr 2016
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  2W Energia

  Jan 2022 - Mar 2024

  Head de TI

  Head of the Tech Department, starting up and managing the team responsible for E2E custom digital products, architecture, agile processes, software development, management of legacy systems (CRM, ERP, Billing) and corporate IT (network, computers, information security).Responsible for the Tech budget, governance and operations, reported to the COO, Tech Committee (monthly) and the board of directors (bi-monthly).Created/managed the Process Management team, responsible for mapping and implementation/training of AS IS/TO BE business processes. In 12 months covered +40 critical business processes (+30% of all).Managed the Business Intelligence/Data Governance team. In 10 months, using PowerBI and Python, created/automated +40 dashboards, including Sales (all products/channels), workforce, comissions, Customer Support/migration, P&L KPIs, Billing, accounts payable/receivable.Tech Key Results and deliverables:- Upgrade of the ERP (SAP B1 v10 + addons + migration to public Cloud) and the new Billing System (EMP Glorian), with +40 users and +2k monthly transactions, +R$1bi annually. - Turnaround of CRM Hubspot, previously with low adoption, became a key system for Marketing, Sales and Operations (customer support/migration), with +80 users (+40% of the company), +30 processes, +25k monthly prospects and +2k customers, +5 sales channels and API integration with billing/ERP.- Sales Portal- sales funnel, pricing and marketplace offers (VAS) and comissions, +2k sales representatives, +1k monthly proposals, allowed a increase of 400% of sales YoY.- Customer Support Portal for B2B allowed Onboarding support, customer support, migration and billing follow up, +1k customers.- Fintech Portal – a whitelabel portal and IOS/Android apps and later a cloud-based portal integrated via APIs with the largest brazilian bank.- AWS based Data-Lake.- Solar energy ecommerce, sales, customer portal and billing, with +1k customers. Show less

• 

  V.tal

  Mar 2024 - now

  B2B2B Technology Senior Manager

  Management of multiple projects delivering a new architecture including Salesforce, Oracle BRM and multiple integration solutions (AWS, Mulesoft)