Sohrab Tehrani

Experience

• 

  Fitgym

  Aug 2012 - Mar 2020

  Technical support and IT Admin

  · Diagnose and troubleshoot hardware and software issues for computers, servers, and network devices.· Monitor network performance, identify issues, and implement solutions to ensure uninterrupted operation.· Install, configure, and upgrade computer systems and software applications.· Provide technical support to end-users, addressing hardware, software, and network-related inquiries.· Conduct regular security audits and updates to ensure data integrity.· Design, implement, and maintain computer networks, ensuring optimal performance and security.· Provided remote and on-site technical support· Maintain accurate and up-to-date documentation of network configurations, system specifications, and troubleshooting procedures.· Develop and test disaster recovery plans to minimize downtime in case of system failures. Show less

• 

  Novin Segal Computers

  Mar 2020 - Jul 2021

  Network and Web Administrator

  Experienced IT Specialist skilled in managing, troubleshooting, and optimizing computer systems and networks. Adept at providing technical support and enhancing system performance to drive organizational success.· Create comprehensive digital marketing plans aligned with overall business objectives.· Implement and manage campaigns across various digital channels, such as social media, email, search engines, and content marketing.· Utilize analytics tools (e.g., Google Analytics) to measure and report on campaign performance.· Collaborate with content creators, designers, and other team members to produce high-quality materials.· Gathering and analyzing data and statistics using Microsoft tools· Conduct keyword research and implement on-page and off-page SEO strategies.· Provide insights and recommendations based on data analysis to optimize future strategies· Manage and optimize paid advertising campaigns on platforms such as Google Ads, Facebook Ads, and LinkedIn Ads.· Monitor budgets, adjust bidding strategies, and analyze ROI. Show less

• 

  Atmosphere

  Jun 2021 - now

  Assistant Manager

  With three years of dedicated service as an Assistant Manager at Atmosphere, I have honed a comprehensive skill set focused on operational efficiency and strategic management within the retail sector And customer service.· Effectively addressing customer concerns, guiding them through solutions, and delivering pertinent information while leveraging customer feedback management tools, including Medallia.· Preparing reports and documents using Microsoft Tools· Using relevant software and technology tools, such as point-of-sale systems, inventory management and scheduling software, Excel and SharePoint· Participating in meetings to establish operational guidelines, brand standards, customer service expectations, and company policies· Ensure a high level of satisfactory by customer service solution models.· Support Store manager with performance matters, including appraisals, promotions recommendations.· Successfully achieve sales goals and manage expenses in accordance with plans, ensuring optimal store metrics and financial performance. Show less