C. L. Pratt

Experience

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  Mercury Marine

  Jan 1999 - Jan 2001

  Lake Test/Warranty/Audit

  My responsibilities included collection and recording of data surrounding warranty returns, installation and testing of sterndrive marine propulsion packages and recording data from those events. This position also included auditing finish product from warehouse for cosmetic, parts missing or functional defects.

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  Mercury Marine

  Jan 2002 - Jan 2012

  Technical Product Support

  My responsibilities included responding to customer and dealer requests for technical assistance or warranty authorizations, documentation of contacts in multiple databases, reporting quality, safety and customer dissatisfaction to correspondents within the organization and aiding in the resolution and implementation of solutions.

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  Brunswick Corporation

  Jan 2012 - now

  Mercury Service Product Manager

  My responsibilities include developing technical and customer oriented resposes to marine propulsion and electronically advanced product issues. I create, edit and endorse field service bulletins, owner publications,and technical publications. I also create and present technical training presentations in support of field service staff.