C. L. Pratt

C. L. Pratt

Lake Test/Warranty/Audit

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location of C. L. PrattFond du Lac, Wisconsin, United States

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  • Timeline

  • About me

    Mercury Service Product Manager at Brunswick Corporation

  • Education

    • Oklahoma State University Institute of Technology-Okmulgee

      1988 - 1989
      Automobile/Automotive Mechanics Technology/Technician 13
    • Northern Oklahoma College

      1996 -
      Associates in Applied Science Marine Technology 13
    • Thomas Edison State University

      2015 - 2019
      Bachelor of Science, Applied Science, Electronics Engineering Technology Electrical and Electronics Engineering 16

      Activities and Societies: Diploma received. Completed all classes with an overall 3.43 GPA

  • Experience

    • Mercury Marine

      Jan 1999 - Jan 2001
      Lake Test/Warranty/Audit

      My responsibilities included collection and recording of data surrounding warranty returns, installation and testing of sterndrive marine propulsion packages and recording data from those events. This position also included auditing finish product from warehouse for cosmetic, parts missing or functional defects.

    • Mercury Marine

      Jan 2002 - Jan 2012
      Technical Product Support

      My responsibilities included responding to customer and dealer requests for technical assistance or warranty authorizations, documentation of contacts in multiple databases, reporting quality, safety and customer dissatisfaction to correspondents within the organization and aiding in the resolution and implementation of solutions.

    • Brunswick Corporation

      Jan 2012 - now
      Mercury Service Product Manager

      My responsibilities include developing technical and customer oriented resposes to marine propulsion and electronically advanced product issues. I create, edit and endorse field service bulletins, owner publications,and technical publications. I also create and present technical training presentations in support of field service staff.

  • Licenses & Certifications

    • Lean Six Sigma Green Belt

      Brunswick Corporation