Bernard Saliba

Experience

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  La Maison du Café (Café Najjar)

  Jan 2002 - Dec 2002

  Supervisor

  • Provided coaching and assistance to team members. • Problem-solving. • Organized schedules.• Handling customer complaints. • Responded promptly and efficiently to client demands.• Issue reports and maintain proper documentation.

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  Web-Fortune Company

  Jan 2003 - Dec 2003

  Sales & Marketing (Web)

  • Selling websites to small and medium sized companies. • Responsible for the mall account along with its related shops. • Responsible for the real estate project• Responsible for the “Adma” project.

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  Lily in the Box

  Jan 2004 - Oct 2006

  Purchasing Coordinator

  • Sourcing products from suppliers.• Stock control.• Franchise assistant coordinator.• Working closely with team members at all levels.• Building relationships with suppliers.• Coaching and mentoring team members. • Ensure customer satisfaction• Establishing procedures.

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  Nada - ندى

  Dec 2006 - Apr 2010

  Marketing & Merchandising Supervisor

  • Managed a team of 23 team members. • Built and developed relationships with all clients.• Created new methods of standards operating procedures.• Ensured customer satisfaction.• Dealt with customer complaints.• Organized schedules.• Provided coaching to the team.• Responded promptly and efficiently to client demands.• Responded to customer needs in accordance with the company’s standards. • Successfully coordinated with key accounts outlets in terms of promotions.• Issued reports and documentation to management. • Defined targets for promoters. Show less

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  Aspire Katara Hospitality

  May 2010 - Nov 2014

  • Projects accomplished : Sukar Pasha , Le Vesuvio, L’wzaar sea food , Usha Frshka , Al Bisanah Kinafah., Dhow Festival.• Coordinate internal resources and third parties/vendors for the flawless execution of projects• Ensure that all projects are delivered on-time, within scope and within budget• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility• Ensure resource availability and allocation• Develop a detailed project plan to monitor and track progress• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques• Measure project performance using appropriate tools and techniques• Report and escalate to management as needed• Manage the relationship with the client and all stakeholders• Establish and maintain relationships with third parties/vendors• Create and maintain comprehensive project documentation• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project• Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels• Track project performance, specifically to analyze the successful completion of short and long-term goals• Meet budgetary objectives and make adjustments to project constraints based on financial analysis• Develop comprehensive project plans to be shared with clients as well as other staff members• Use and continually develop leadership skills• Attend conferences and training as required to maintain proficiency• Perform other related duties as assigned• Develop spreadsheets, diagrams and process maps to document needs Show less • Identify potential operators/investors; • Ensuring tenants' compliance to contractual obligations and following up on deficiencies and deviations• Ensuring health and safety regulations are strictly followed• Being the liaison person between the operator/tenant and all Katara departments• Coordinating facilities management and preventive facilities management• Resolving all related operational issues at venue level• Coordinating all issues pertaining to the fit-out of the building• Coordinating all aspects of handover of premises, to include staff evaluation, insurance policies, equipment operations manuals and warranties, inventory control and costing, purchasing requirements • Ensuring Katara policies and procedures are adhered too• Ensuring health and safety regulations are strictly followed• Participating and coordinating marketing and advertising efforts• Negotiating collaborations that enhance the outlet’s commerciality and performance• Participating in composition of tenders• Participating in technical and commercial evaluation of bidders' proposals; contractors awarding and final negotiations• Conducting mystery shopping and performance evaluation of tenants• Supervising the outlet on a daily basis to ensure smooth operation s as per Katara standards and procedures• Conducting random food tasting to monitor the consistency of the menu and that the restaurant’s service is up to the standards and that all items are available in the menu.• Conducting food tastings for Senior Management Show less

  • Project Manager / Concept Development

    May 2012 - Nov 2014

  • Hospitality Operations & Events Senior Coordinator

    May 2010 - May 2012
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  PAIN D'OR

  Jan 2015 - Dec 2016

  Branch Manager

  Overview the food preparation/ presentation process, ensuring high quality items and conformity with the set standards and techniques of the brand’s food specifications.• Ensure the effective implementation of service standards, operational procedures as per the brand set guidelines, in addition to health and safety regulations.• Review the prepared wastage sheet, sales report, logbook, requisition forms and submit them to the Operations Manager on a daily basis.• Promote, negotiate and handle catering orders for banquets/receptions and ensure smooth operation of take away orders.• Review the monthly P&L providing explanation when necessary, as well as planning the monthly and daily sales objectives taking necessary measures to meet them• Greet customers when needed, guarantee them an excellent food experience and handle their complaints appropriately• Control the end of month inventory, monitor the food cost of the brand's outlet and review against the operation’s budgetRecruit, train, motivate and evaluates his/her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company Show less

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  Crumble Confections

  Jan 2017 - now

  Account Manager

  • Manage a portfolio of accounts to achieve long-term success• Develop positive relationships with clients• Act as the point of contact and handle customers’ individual needs• Generate new business using existing and potential customer networks• Resolve conflicts and provide solutions to customers in a timely manner• Supervise account representatives to ensure sales increase• Report on the status of accounts and transactions• Set and track sales account targets, aligned with company objectives• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)• Suggest actions to improve sales performance and identify opportunities for growth• Collaborating with internal departments to facilitate client need fulfillment.• Maintaining updated knowledge of the company products and services• Resolving complaints and preventing additional issues by improving processes• Identifying industry trends Show less