Prashant Patel

Experience

• 

  Microtel Inn & Suites Holland MI

  Jul 2009 - now

  General Manager

  • Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates todo their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both qualityand service.• Work with Franchisor as well as partners and lenders to pertain to hotel operations standards• Plan, forecast and implement processes to set up room prices to drive revenue and better improve spendvisibility• Provide PMS training to employees to collect accurate data and information regarding guest• Make financial, investment and marketing decisions for hotel operations and continuous improvement Show less

• 

  Grand Valley State University

  May 2012 - Mar 2013

  SAP ERP Initiative Intern

  • Assist with functional configuration and troubleshooting of SAP applications• Assist with the technical configuration, administration, and monitoring of SAP and related systems• Support faculty members with the integration of SAP into their courses• Provide user support, maintain the ERP Initiative’s website, and other duties as directed.• Help student with in-class SAP ERP exercises by troubleshooting technical errors or problems

• 

  Baymont Inn & Suites Holland MI

  May 2014 - Jul 2016

  General Manager

  • Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates todo their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both qualityand service.• Work with Franchisor as well as partners and lenders to pertain to hotel operations standards• Plan, forecast and implement processes to set up room prices to drive revenue and better improve spendvisibility• Provide PMS training to employees to collect accurate data and information regarding guest• Make financial, investment and marketing decisions for hotel operations and continuous improvement Show less

• 

  Holiday Inn & Suites

  Mar 2017 - now

  Business Owner