DEEPAK PANDEY

Experience

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  HCLTech

  Aug 2019 - May 2023

  ● Design, implement, administer, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, UCCE, CUPS, VG, IM&P, Video and/or Tele-presence collaboration and call recording systems.● Analyse the existing voice and data networks and recommend solutions based on requirements● Maintain documentation of the UC environment and operational procedures● Provide performance engineering and optimization, knowledge transfer and mentoring● Troubleshoot/upgrade/maintain VoIP infrastructure and VoIP end user devices● Responsible for engineering, configuration, maintenance, and upgrade of the companies Voice over IP (VoIP) deployment, supporting applications and network hardware● Configuring Route Group, Route List, Route Pattern, CSS and various services within Cisco Call Manager.● Manage escalation of incidents, opening TAC incidents w/ Cisco/vendors● Clear and effective communication across all mediums (e.g. email, conference calls, in person, written documentation, etc.)● An effective communicator & Team Player with strong analytical, problem solving & organisational skills with most of experience in 24*7 environment● Responsible to install, set up, maintain network and also configure the peripherals, cabling and equipment accordingly as per the requirement.● Responsible for maintaining the company strategy like designing, implementing and maintenance of enterprise network components.● Proficient in Reporting, Vendor management and coordination. Show less Provide support for Cisco CUCM, Voice Gateways.Troubleshooting and Maintenance of CUCM Environment.Responsible for the administration, configuration and implementation ofIP Telephony systemsAdministration of Cisco VoIP devices – IP Phones, CIPC, etc.Planning and implementing various activities related to move, add andchanges of VoIP devices and servers.Coordinate with Vendors for escalated issues and performtroubleshooting.Maintain established SLA's with customer and client.Handling alerts of multiple areas like Backup and Storage, Windows server, Network Devices and Fixed Telephony. Show less

  • Senior Analyst

    Jul 2021 - May 2023

  • Analyst

    Aug 2019 - Jul 2021
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  BT E-SERV (INDIA) PRIVATE LIMITED

  May 2023 - Nov 2023

  Service Reliability Engineer

  Joined NetCo Model Office to serve voice infrastructure for a multi-customer environment Ex: FEDex, Atlas, Rentokil, Emirates, Unilever, etc.Products: Genesys cloud CX, MS teams, Cisco UCCX, verient etc...

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  Servion Global Solutions

  Nov 2023 - now

  Engineer

  Providing CC support for Shaw Communication in US region.