Michael Ventura

Experience

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  IBM

  Jan 1980 - Jan 1989

  Field Engineer

  Provided excellent IBM customer service to Horry and Georgetown counties in South Carolina, servicing all office products including Typewriters (remember those?), copiers, word processors, PC's, controllers, scanners and even dictation equipment. Earned the "IBM Means Service" award.

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  Eastman Kodak

  Jan 1989 - Jan 1999

  Customer Service Representative

  I maintained excellent customer relations even through the transition of Eastman Kodak purchasing a division of the IBM service field. I was the only service representative covering Horry and Georgetown counties. I was laser certified as I worked on color and high speed copiers, High speed scanners, and Apple Macintosh pc's. Worked from home, I am very self- motivated.

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  CIRCOR International, Inc.

  Jul 2000 - Jun 2009

  Network Operations Manager

  I was an effective, hands-on IT manager of multiple locations and IT employees. Hire employees, annual employee evaluations. Vendor selection, quote, approve and purchase all IT equipment, software and services. Capital budgeting. Install and manage VOIP phone system, maintain Inter-Tel PBX phone system. Project manager of all IT projects using MS Project. Complete rebuild of Server room.● Updates using WSUS server, servers, laptops, pc’s● Manage Blackberry’s, Androids and I-phones with MS Exchange ActiveSync● Windows Server 2000, 2003, 2008, SQL, Build, Install, upgrade, update ● Manage Active Directory - create users, sites and OU’s. Manage Group Policy - Domain policies, push software installations and security policies. MS Project, MS Visio● Manage MS Exchange Server, Barracuda anti-spam and Iprism internet filter/monitor● Assisted in creating SOX policies. Verify adherence to SOX – familiar with ITIL● McAfee Virus Scan Enterprise 8.7: Installation, configuration, upgrades, and updates● Symantec Back-up Exec: Install, setup and manage backups, DAT Library/LTO2 Tape, Disaster Recovery, Iron Mountain● Build, Install, configure and manage EMC SAN and fiber optic connections● Install, configure and manage ESX servers, Create virtual environment, Servers and Desktops utilizing VMWare, Hypervisor, VSphere, with Fault Tolerance● HP hardware: Proliant Servers, 3com and HP managed Switches● MS Sharepoint Server, manage users and use as IT collaboration tool● Cisco routers and WAP’s: Firmware updates, manage wireless security ● User management on AS400 utilizing i-series navigator, JD Edwards● End user / Desktop support, all software updates, verify copyright compliance● Physical access security, video monitoring, installation and upgrades● Manage network administrator and associates in IT department. Show less

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  TEK Systems

  Jan 2010 - Jan 2011

  Consultant - Technical lead VOIP Installation

  Contract as LEAD TECHNICIAN in PBX decommision and VOIP installation

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  Ogletree, Deakins Law Firm

  Apr 2012 - Nov 2016

  Help Desk Analyst

  Helpdesk Analyst / support technician - Supporting over 800 Attorney's and staff in 42 states, UK and Germany in all end user hardware and software support. Supporting Attorneys and staff in 44 offices across the nation, DC, Virgin Islands, Mexico, England and Germany. Laptops, Desktops, Blackberry, Iphone, Android, HEAT Ticketing system, WinXP, Win7, Office 2003, 2010, Nuance, icreate, Interwoven Filesite (DMS) Document Management System, E-transcript, Express-scribe, Metadata Assistant, Workshare, Symantec, VNC, Logmein, SCCM, Snagit, Roxio, Terminals, Sonic Wall VPN, FTP, windows server 2003, 2008, 2012, data security. Exchange user management and configuration, Anti-virus/anti-mal-ware Show less

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  Wireless Express LLC

  Jun 2017 - Mar 2021

  Network Operations Specialist
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  Freelance

  Mar 2021 - Oct 2024

  Network Operations Manager
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  Upstate Rider Training

  Apr 2021 - now

  Safety Professional

  certified motorcycle safety foundation rider coach

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  Signal

  Aug 2024 - now

  Armed Security Guard

  armed security guard