Emily Stevens

Experience

• 

  VanWinkle Chiropractic

  Jun 2013 - Jun 2014

  Receptionist

  • Schedule appointments, collected and verified patients and insurance demographics• Responsible for filing, data entry and submission of insurance claims • Collected co-pay and deposits prior to services and provided financial assistance

• 

  Bronson Healthcare

  Dec 2014 - Aug 2017

  Dietetic Assistant

  • Assessed nutrition needs and implemented nutrition care plans• Responsible for documenting dietary restrictions and entering data information• Coordinated activities according to department policies and procedures • Member of multidisciplinary team. Assisted in training new team members.

• 

  Progressive Alternatives

  Aug 2017 - Dec 2017

  Rehabilitation Intern

  • Provided rehabilitation services by helping individuals who have sustained traumatic brain injuries, spinal cord or other orthopedic trauma injuries• Helped regain maximum independence or learn to adapt to functional levels of independence• Person centered planning approach specific and individualized to each patients’ needs. Assisted in patients’ own home setting with activities of daily living, outings in the community, and passing medications

• 

  First National Bank of Michigan

  Oct 2017 - Jul 2018

  Customer Service Representative

  • Developed a positive rapport with the customer base, performing accurate and efficient financial transactions, and providing resolutions to customer requests and concerns• Cross-sold and suggested additional solutions, new services, and production promotions in an effort to grow and retain our customer relationships• Accounts Payable- analyzed invoice/ expense reports and records entries• Verified entries and compared system reports to balances

• 

  Centene Corporation

  Nov 2018 - now

  - Assess members medical, behavioral and support service needs and coordinate the delivery of services- Prevent overuse and misuse of medical resources by educating members on health conditions and care- Delivers appropriate care in an efficient, cost effective manner- Develops and promotes a person-centered care plan for all members in an assigned caseload involving the members PCP, family/caregiver, Social Worker/Behavioral Health specialist and other specialists as needed to evaluate the individuals’needs, goals, and plan of action- Participates in a Success Stories Committee to boost team morale and celebrate success within the Care Coordinationdepartment- Certified Training Liaison for the Care Coordination department to train new hires and assist with the on-boarding process Show less - Provided coordination of care to Medicaid Population in Illinois- Managed an assigned caseload of 200+ high risk members with chronic comorbidities - Created relationships with all assigned members working towards their optimal overall health and well-being- Conducted complete, timely and accurate program specific assessments through telephonic outreach- Interdisciplinary care team meetings with managing physicians to discuss members care plan- Handled communication for all inbound calls received in the Care Coordination phone queue while maintaining all applicableservice level standards including but not limited to standards set by Meridian and by Workforce Management (WFM)- Maintained HIPAA standards and confidentiality of protected health information- Responsible for gathering data and creating transition of care tracker for daily inpatient admissions and discharges- Professional Academy for Healthcare Management (PAHM) credential Show less

  • Performance Monitor Specialist

    Jan 2022 - now

  • Service Coordinator II

    Aug 2020 - Jan 2022

  • Care Coordinator

    Nov 2018 - Aug 2020