Vinod Krishnan K

Experience

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  Micomp Systems & Communications Pvt. Ltd

  Apr 1998 - Aug 2000

  Hardware Engineer

  Responsible for managing annual maintenance contract, warranty renewals and new purchases of servers,desktops and printers. Setting up of desktops for the clients .Installing, configuring and troubleshootinginternet connection, purchasing various computer components, assembling and installing desktops.

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  Care Computers Solutions Pvt. Ltd.(Franchisee of Wipro)

  Aug 2000 - Aug 2002

  Customer Support Executive

  Responsible for managing annual maintenance contract, warranty renewals and new purchases of servers,desktops and printers. Setting up of desktops for the clients of Wipro InfoTech.

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  Binary Consulting Solutions Chennai

  Aug 2002 - Jan 2004

  Senior Customer Support Executive

  Functioning as Accounts Manager for VSNL. Setting up of desktops for offices and schools. Handlinginstallation & configuration of client / server operating systems.

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  Sutherland Global Services, Chennai

  Feb 2004 - Feb 2005

  Help Desk Engineer

  Functioning as hardware support and assistance for the international clients.Providing technical support solutions for Windows XP.Handling installation & configuration of Windows XP.Troubleshooting and resolving XP SP2 issues.Handling incidents for US clients.Troubleshooting and resolving hardware incidents.

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  Global Info Network, Chennai

  Feb 2005 - Mar 2006

  Senior Techno Commercial Executive

  Responsible for managing annual maintenance contract, warranty renewals and new purchases of servers, desktops and printers. Setting up of Server, Desktops for the clientsInstalling, configuring and troubleshooting internet connection, purchasing various Server components,assembling and installing desktops.

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  HP GLOBAL SOFT LIMITED

  Apr 2006 - Aug 2007

  Technical Support Engineer

  Functioning as Server support and assistance for the international clients. Providing technical support solutions for Proliant. Troubleshooting and resolving hardware incidents. Installing, configuring, and troubleshooting Remotely.

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  Mphasis an HP Company

  Aug 2008 - Jan 2014

  Lead Infrastructure Engineer

  Managing a Team of 15 members and overall administration of Windows Servers, configuration/maintenance of application servers as well as application installations, etc. In a Datacenter Environment.Leading Change management Calls and Process related to Wintel / Citrix and Vmware Environment.RCA for OS related problems. Joining the MML for Sev1 and 2 issues and try and work on the issuesLeading the MML and for Sev A and Sev B issues.Raising the RFC to prevent the recurrence of the problem and working on RFC for any changeInstallation and Uninstallation of Software Packages and Disk related issues for Windows serversResolving Hardware issues with the coordination of site support team. Maintaining (4.0 & 5.0) with Virtualcentre. Maintaining Citrix servers (Jump servers) for infrastructure application. Troubleshooting problemspertaining to System Performance, Application Conflicts & System Bugs. Utilizing standard corporate toolsto record changes, service requests, and problem activities for tracking purposes. Coordinating andmonitoring troubleshooting to isolate and diagnose common system problems: document system events toensure continuous functioning. Recommend course of action and implement as approved. Windows ServerPatching using HPSA & SCCM. Maintaining Print and File servers and checking schedule backup (EverySunday) for printer configuration information using script.Handling Incident tickets and troubleshooting issues for Windows servers within SLA.Installing, maintaining & troubleshooting of Software/Hardware, Servers, Workstation and all Peripheralslike Printers, Scanner etc. Installing, configuring & maintenance of different printers in the officeenvironment, Analyzing, logging, tracking complex software and hardware matters of significancepertaining to networking connectivity issues, printer, server, and application to meet business needs. Show less

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  HCL Technologies PVT LTD

  Feb 2014 - Jul 2022

  Manager - Technical

  Manager Operations / Technical – Handling Multiple ProjectsManaging Vulnerability management Team of 18 members, Managing Infra Monitoring Team 24/7 with 12 Member Team.Agile Scrum Master – Collaborated with Product Owners, Scrum Team Members and Other Scrum Masters to define solution and derive progress.Managed Product Backlog and supported Scrum framework for monthly sprint release, worked with multiple Scrum Teams located in Onsite & Offshore.Providing Process Trainings, Technical Trainings the GET’s (Graduate Engineering Trainees) and Tech Bees for a period of 6 years on Windows, and Arranging trainings for them in UNIX, Database and Storage and preparing them as future Level 2 Engineers. Motivating and upskilling the Team.Managing Tidal Scheduler Team or 8 Members.Providing Process Training, Technical Training the GET’s (Graduate Engineering Trainees) and Tech Bees for a period of 6 years on Windows, and Arranging training for them in UNIX, Database and Storage and preparing them as future Level 2 Engineers. Motivating and upskilling the Team.Rostering and Scheduling the Team. Preparing contingency plans for the Team during BCP.Analysing and providing regular feedbacks for Team Members Performance on a quarterly basis.Providing Annual Performance Ratings and Feedbacks to my reportees.Conducting weekly team meetings on process updates and project updates.Preparing RCA for Sev1, Sev 2 & Problems Tickets. Working for HCL functional escalation and Client hierarchical escalation to resolve conflicts. Recommending resolutions to complex matters of significance and coordinate the implementation of the approved course of action. Completing SOX and OPS HiFi Audit Successfully. Show less

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  Tata Communications

  Jul 2022 - Aug 2024

  Manager Service Assurance

  Manage Operations / Technical Handling Internal & External Customers of TATA GroupHandling Technical Teams Such as Windows, VMWare, Cloud, Storage, &BackupDirecting Patch Manager for Client to Work closely with various Technical Teams such as Windows/VMware Own BIOS & Firmware Upgrades for Server Hardware devices via Change Management ProcessHandle Customer Escalations and clarify them on their request on Daily/Weekly and Monthly Calls & Reviews.Lead the Automation Process and improve the Error Reduction and avoid Human Errors.Follow Agile methodologies to complete the stories and task.Track the Project and Process with Tools Such as WSUS, Service Now, Zabbix etc.Co-Ordinating Process Trainings, Technical Trainings to the New Joiners and keep them up skilling through, LeadsRoster and Scheduling the Team.Preparing contingency plans for the Team during BCP.Analyzing and providing regular feedbacks for Team Leads & SME's Performance on a quarterly basis.Providing Annual Performance Ratings and Feedbacks to my Team Leads &SME's.Conducting weekly team meetings on process updates and project updates. Preparing RCA for Sev1, Sev 2 & Problems Tickets.Working for TCL functional escalation and Client hierarchal escalation to resolve conflicts.Analyzing and approving the RFC to prevent the recurrence of the problem andworking on RFC for anychange.Coordinating with various vendor for hardware and software installations Projects upgrades to ensure work is performed in accordance with company policy.Recommending resolutions to complex matters of significance and coordinate the implementation of the approved course of action. Driving & Involving and Providing Data for SOX & External Audit and making it a success. Guiding the Team Leads & SME's to Troubleshoot L2 & L3 problems pertaining to System Performance, Application Conflicts & System Bugs. Addressing queries regarding the Information System / Software including maintenance of hardware support. Show less