Aaron Evans

Experience

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  Apple

  Jan 2009 - Jan 2013

  Trainer

  Provided expert guidance and mentorship to employees, crafting comprehensive training materials focused on sales techniques, effective communication and in-depth product knowledge. Highlights of accomplishments in this role include:• Played a pivotal role in securing top survey ratings across 5 Apple store locations.

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  Yardi Systems

  Jan 2013 - Jan 2015

  Technical Account Manager

  I showcased exceptional technical support skills in solving support requests, implementing new clients, delivering training and improving inter-departmental communication. Highlights of accomplishments in this role include:• Revamped customer onboarding with a webinar program, replacing individual training sessions and saving 1680 labor hours annually. • Overhauled the process to streamline and enhance the efficiency and effectiveness of training new customers.• Integrated payment processing into Voyager and Genesis products, expanding customer value with ACH, credit card and check payments.• Implemented 90 projects, demonstrating exceptional leadership on the implementation team. Show less

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  Payscout

  Jan 2015 - Jan 2017

  Partner Support Representative

  At Payscout, I architected a partner support role, significantly benefiting over 200 external sales agents and driving sustained revenue growth. I nurtured relationships with agents, overseeing critical transactions. I also demonstrated exceptional technical support skills through issue resolution, seamless client integration, training delivery and improved inter-departmental communication. I played a vital role in enhancing both internal and external sales teams through the innovative design and implementation of a partner support program. Highlights of accomplishments in this role include:• Facilitated departmental expansion by introducing best practices and reference resources, ensuring the partner support function's scalability.• Preserved a multimillion-dollar customer account by managing onsite relationships with key stakeholders.• Streamlined processes reducing technical service response time from 72 to 24 hours, resulting in enhanced efficiency, effective communication and expedited implementation of technical changes. Show less

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  Yardi

  Jan 2017 - Jan 2020

  Technical Account Manager

  I supervised a team for webinar content development and presentation. I managed concurrent client training, fostering scalability and cost efficiencies and orchestrated client incorporation and banking account integration in the payment system. Highlights of accomplishments in this role include:• Consistently maintained 35 concurrent client implementations.• Managed simultaneous Voyager SaaS payment processing implementations, with the largest monthly account processing of $70 million.• Served as the principal liaison for Payment Processing Implementation, ensuring customer satisfaction.• Overhauled customer education webinar program, instructing up to 80% of monthly sessions.• Instituted a labor-saving webinar program, conserving labor hours and allowing focus on core responsibilities. Show less

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  Van Metre Companies

  Jan 2020 - Jan 2021

  Yardi Trainer and Payment Processing Analyst

  With Van Metre Companies, I served as the Yardi SaaS software (top 100) controller/manager supporting a team of 200 and delivering exceptional technical support. I streamlined property onboarding processes, ensuring seamless integration and maximizing operational efficiency. I conducted comprehensive training sessions for staff members, equipping them with the necessary skills to leverage the software's full potential.Highlights of accomplishments in this role include:• Managed the Yardi SaaS ecosystem and ancillary products, such as Blue Moon, Commercial Suite, Flex Payments, Flex CRM, Maintenance, Marketplace, Payment Processing, Payscan, ProfitStars, RentCafe, Residential, Resident Screening, Stripe, YardiOne and YES Energy.• Assisted in implementing a new ticket system through Zendesk, significantly reducing average open tickets from 80 to 15 and reducing the average ticket close time from three to one day.• Successfully managed Yardi plug-in upgrades, including testing and rollout, ensuring smooth transitions and optimal performance.• Effectively oversaw the project management of onboarding newly acquired properties. Show less

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  TruVoice from Corporate Visions (Formerly Primary Intelligence)

  Feb 2022 - Apr 2024

  Customer Success Manager

  Oversaw post-acquisition client stewardship, program initiation and Salesforce software integration for refined survey mechanisms and automated opportunity identification. I consistently surpassed an 80% client renewal rate, equating to an impressive $3 million in revenue retention. Highlights of accomplishments in this role include:• Collaborated synergistically with client's sales, marketing and product teams and along with an account executive, drove sales to record-breaking levels, enhancing the scalability and efficiency of the customer success team. • Consistently managed significant quarterly business reviews and surpassed expectations with an 85% renewal rate. • Provided weekly insights and educated clients on the effective usage of SaaS TruVoice and TruSales software. Show less

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  Bottomline

  May 2024 - now

  Implementation Project Manager