Rangarajan Muralimohan

Experience

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  Tata Consultancy Services

  Apr 2006 - Dec 2013

  Business Process Lead

  ● Led a team of 10 analysts, offering guidance, training, and performance oversight for optimal productivity.● Conducted thorough training for new hires, creating plans, materials, and providing on-floor support.● Engaged with clients to grasp requirements, fostered relationships, and managed change effectively.● Maintained precise process documentation, SOPs, and knowledge repository while addressing issues with expertise.

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  Sundaram Business Services

  Dec 2013 - Dec 2016

  Assistant Manager

  ● Led Quality and Training teams for non-voice processes, ensuring SLA adherence and quality.● Showcased strong P&L management, driving revenue growth and cost efficiency.● Developed training framework aligning with goals, executed plans for diverse learning styles, and improved service quality through robust Quality systems.

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  Merkle

  Jan 2017 - now

  Senior Manager Business Operations

  OPERATIONS MANAGER ● Headed a high-performing team of 150+ individuals, overseeing daily operations, resources, and metrics. ● Managed a 3 Mn USD P&L, consistently surpassing profit targets through strategic cost optimization and revenue growth. ● Strengthened client relations via proactive engagement, providing solutions for enhanced satisfaction and repeat business. ● Achieved 75% manual workload reduction and 25% gross margin improvement through process reengineering. ● Led cross-functional teams in successful reengineering projects, fostering efficiency. ● Cultivated continuous improvement culture by mentoring teams, encouraging growth, and facilitating knowledge sharing.TRANSITION LEAD ● Managed complete transition of 3 major client projects, ensuring seamless knowledge transfer and key milestone achievement. ● Worked with internal and external stakeholders to define project scope, objectives, timelines, and ensure alignment. ● Created detailed transition plans with risk mitigation, resource allocation, and change management strategies.PROCESS EXCELLENCE CHAMPION ● Directed process excellence drive, identifying improvement chances and implementing best practices in Research Ops. ● Applied Lean Six Sigma methods to analyze, streamline processes, cutting cycle times 50%, and raising gross margins 25%. ● Teamed up with cross-functional groups to establish standardized processes, boosting consistency and reducing errors. ● Regularly assessed performance, tracked KPIs, and initiated fixes for continuous process enhancements. Show less